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Consumer Loan Processor

Job in Wichita - Sedgwick County - KS Kansas - USA
Company: CURO Financial Technologies Corp
Full Time position
Listed on 2019-05-24
Job specializations:
  • Banking
    Back Office
  • Law/Legal
    Law Clerk
Job Description & How to Apply Below
Job Description

Responsibilities:

  • Develop knowledge of income verification, fraud prevention, and other risk avoidance processes as related to online lending and online funding.
  • Gather and document customer information and application details, in compliance with lending requirements and company guidelines/policies.
  • Analyze and evaluate personal customer information and ask appropriate follow-up questions.
  • Engage in direct communication with customers to ensure pending application action items are resolved in a timely manner.
  • Participate in the manual underwriting process by making loan risk and assessment decisions where appropriate and within realm of authority and responsibility.
  • Assist Manager in the collection of customer data to be used for reporting purposes.
  • Suggest business process updates as trends are identified, both positive and negative.
  • Maintain customer relationship management system to ensure data is accurate and account notes are detailed.
  • Conduct business and perform job duties in a manner consistent with the requirements set forth in all company policies, procedures and other directives, and in compliance with legal and regulatory requirements.
  • Understand applicable company policies, procedures and other job-specific instructive documents and materials.
  • Conduct business and perform job duties in a manner consistent with the requirements set forth in all company policies, procedures and other directives, and in compliance with legal and regulatory requirements.
  • Complete all compliance training assigned to them to understand the key provisions of law, regulation and internal policies and procedures applicable to their job duties, as well as the impact of noncompliance on the company’s reputation and success.
  • Document all team processes and procedures for both training and auditing purposes, updating these documents as needed.
  • Raise concerns about any practice(s) believed to be a violation of, or inconsistent with, company policies, procedures or other directives, or in violation of legal or regulatory requirements.
  • Monitor processes and procedures to ensure safety and compliance.
  • Monitor and implement processes and procedures to ensure safety and compliance.
  • Model the Company’s Vision and Values.
  • Other duties as assigned.

Skills and Experience:

  • 2+ years Customer Service experience. Call Center environment or financial services related field preferred.
  • Experience working with a CRM system and understanding on customer service processes.
  • Must be able to communicate effectively and in a professional manner.
  • Must be able to take direction and proceed enthusiastically to complete assigned tasks.
  • Must be able to think analytically in a fast paced environment.
  • Proficient with Microsoft Office product suite (Outlook, Excel, PowerPoint, etc.)
  • Demonstrate effective time management and task prioritization skills

Education:

  • High school diploma or GED required. Some College preferred
Position Requirements
Less than 1 Year work experience
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