Resort Concierge

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not‑for‑profit educational, historic, and cultural institution that owns and operates one of the largest and best‑known museum complexes in the world.

Our mission is “that the future may learn from the past” through preserving and restoring 18th‑century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation.

Today, Colonial Williamsburg is the largest living‑history museum in the U.S. The Historic Area is the 301‑acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research.

The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world‑class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John

D. Rockefeller Jr. Library.

Additionally, Colonial Williamsburg is home to five world‑class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historic Area.

Visitors may also indulge in food and drink at our many on‑site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

Concierge serves as a key ambassador of our luxury guest experience. This role delivers personalized, anticipatory service by curating itineraries, securing reservations, and coordinating seamless experiences across the Inn and Colonial Williamsburg. The Concierge plays a vital role in enhancing each guest’s stay through thoughtful engagement, local expertise, and attention to detail, while supporting operational flow and service excellence during both peak and day‑to‑day operations.

• Serve as the primary point of contact for guest experience curation, including dining reservations, Colonial Williamsburg programming, transportation, local recommendations, and special arrangements.
• Proactively engage guests pre‑arrival and during stay to anticipate needs, personalize itineraries, and enhance the overall guest experience.
• Process, coordinate, and manage ticketing requests through Tessitura for Colonial Williamsburg programming, ensuring accuracy and timely fulfillment.
• Promote and upsell resort experiences, dining, tickets, amenities, and other guest offerings in support of both guest satisfaction and incremental revenue opportunities.
• Coordinate guest requests across departments, including Front Desk, Housekeeping, Bell Services, and Conference Services, to ensure seamless execution.
• Manage guest communications through systems such as Opera and Akia, ensuring all requests are documented, tracked, and completed in a timely manner.
• Arrange and oversee VIP arrivals, amenities, and special requests in alignment with Williamsburg Inn standards.
• Support arrival experience initiatives, including pre‑arrival outreach and on‑property engagement during peak periods.
• Maintain up‑to‑date knowledge of resort offerings, seasonal programming, and local partnerships to provide informed recommendations.
• Assist in resolving guest concerns promptly and coordinate service recovery efforts as needed.
• Maintain an active presence in the lobby and public spaces, engaging with guests and supporting overall service flow.
• Support Front Desk operations during high‑volume periods to help ensure a seamless guest experience.

This is a non‑exempt position, eligible for overtime in accordance with the Fair Labor Standards Act (FLSA). The position may be subject to overtime during high peak times, as directed and approved by the supervisor.

This job description reflects the general…