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Command Center Manager
Job in
Wilmington, New Castle County, Delaware, 19894, USA
Listed on 2026-05-25
Listing for:
W. R. Berkley Corporation
Full Time
position Listed on 2026-05-25
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Responsibilities
What You’ll Do
As our Command Center Manager
, you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for:
- Overseeing incident response, system monitoring, and SLA adherence
- Leading enterprise event escalations and executive-level communications
- Driving process maturity, automation, and operational efficiency
- Hiring, mentoring, and developing top-tier technical talent
- Collaborating with SRE and infrastructure teams to enhance monitoring and tooling
- Reporting on KPIs, system availability, and customer satisfaction metrics
What You Bring
- 5+ years in a leadership role within a Data Center
, NOC
, or SOC - Proven success in high-pressure, high-visibility environments
- Strong technical acumen and hands-on experience with tools like Solar Winds
, App Dynamics
, Dynatrace
, Data Dog
, etc. - Exceptional communication, project management, and analytical skills
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Experience with SRE principles
, automation
, and tooling optimization is a plus
Why BTS?
- Be part of a Fortune 500-backed tech team with global impact
- Work in a culture that values innovation
, growth
, and employee development - Enjoy opportunities to expand your career into roles you never imagined
- Make a real difference in how technology supports the future of insurance
The Company is an equal employment opportunity employer.
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