Executive Director - Head of AI Marketing Transformation

Executive Director - Head of AI Marketing Transformation

New York, NY, United States

• Job Identification:
• Job Category: Product Management
• Business Unit: Consumer & Community Banking
• Posting Date: 09/16/2025, 04:16 PM
• Locations: 450 W 33rd St, New York, NY, 10001, US; 201 N Walnut St, Wilmington, DE, 19801, US
• Job Schedule: Full time
• Job Shift: Day
• Base Pay/Salary: New York,NY $-$

Transform the future of marketing with the power of AI- where your vision and leadership will redefine how we connect, create, and deliver impact n us to shape the next era of marketing execution and innovation.

As a Head of AI Marketing Transformation in the Marketing Transformation Team, you will lead us in designing and delivering AI-driven solutions that revolutionize how we plan, manage, and activate marketing campaigns. You will collaborate with diverse teams to create new processes, drive operational efficiency, and accelerate speed to market. Together, we will challenge the status quo and build a more agile, innovative marketing organization.

This is your opportunity to make a lasting impact and help us set new industry standards.

• Serve as a thought-leader who drives a strategic, complex, and highly visible AI-driven program across LOBs and functions from project initiation to delivery
• Take accountability for strategic design, business requirements, and new ways of working to support AI agentic solutions
• Lead successful end to end execution and delivery of a program objective without precedent (including project conception, planning, requirements gathering, solutioning, governance, and decision-making) based upon targeted business outcomes, dependencies, and stakeholders
• Establish a problem statement, opportunity goals, baseline data, measures of success, and business requirements for AI-based capabilities
• Maintain an analytical mindset to understand, develop and synthesize requirements; risks; and cross-dependencies during roadmap delivery across multiple program work streams. Able to articulate rationale behind roadmap and solutions
• Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
• Communicate to all levels of the organization through compelling, impactful storytelling
• Build relationships with cross-functional teams (including Technology, Legal, and Regulatory Controls teams) to understand pain points, gather requirements, and drive solutioning
• Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
• Be a champion for both business and culture transformation, leading with consistency, integrity, and humility

• 10+ years of related experience (program management and product owner-related experience)
• Significant AI expertise and proven delivery record of AI-based capabilities
• End to end product ownership experience – including understanding of best practices, tools, and processes
• Proven ability to lead initiatives through ambiguity typical of a large-scale business initiative and define path forward
• Proven ability to create senior executive leadership presentations
• High aptitude with agile best practices and collaboration tools (e.g. Confluence, JIRA, Microsoft Teams)

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans