Business UAT Analyst - Campaign Testing - Bilingual Spanish

Job Description

Join the team that makes every Chase Card campaign shine! As a Business UAT Analyst, you'll be the quality champion behind the scenes, ensuring our marketing messages wow customers—whether they land in a mailbox or pop up online.

As the Business UAT Analyst — Campaign Testing within the Card marketing validation team, you will be responsible for developing and maintaining test scenarios, test plans, and test cases used for testing. You will collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams to ensure marketing materials are accurate, compliant, and functional. Your role will involve creating testing strategies, preparing test cases, conducting testing, and reviewing results for final campaign manager sign-off.

You will interact with campaign management, project management, and development teams to develop a strong understanding of the project/campaign and testing objectives.

• Interact with campaign management, project management and development teams to develop a strong understanding of the project/campaign and testing objectives.
• Develop and lead the test strategy/effort and generate scripts to perform testing cycles both manual and using automation.
• Review campaign requirements, specifications, user documentation, help files, and other project documentation – job aids/procedures to assure quality of the test suites to be developed.
• Collaborate with appropriate business and technology leads to determine the acceptable range for test results and performance.
• Ensure proper version control and configuration management of all test objects developed and test environments used.
• Create and maintain the job aids & procedures associated with the testing standards and used by Card marketing validation team.
• Support production deployment of campaigns and perform validation testing during the off‑hours/weekend release windows.
• Identify process gaps and streamline processes to improve efficiency.

• Minimum 2 years of experience in E2E campaign testing across emails, direct mail, microsites with strong collaboration and project management skills.
• Bilingual skills in English and Spanish.
• Experience in campaign processes and ability to understand various channels of communications to customers with strong attention to detail and problem solving skills.
• Experience in execution of automated test suites with hands–on experience in both waterfall and Agile SDLC models.
• Knowledge and experience on JIRA tool with data extraction and data-driven insights for process efficiencies.
• Proven ability to manage and prioritize multiple, diverse projects simultaneously.
• Excellent verbal and written communication skills to co‑ordinate effectively with partners, project & testing teams and bridge the communication gaps.
• Excellent problem solving, interpersonal communication, project and time management skills while being extremely detail oriented.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase‑branded and co‑branded cards in partnership with well‑known companies and organizations. Merchant

Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Equal Opportunity Employer / Disability / Veterans

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.