Technician, Field Svc

About the Role

Canon USA is seeking a Field Service Technician to deliver service standards and support customers during routine maintenance of Canon-supported products. Territory:
Dover, DE.

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Please note:

this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel (valid driver’s license and acceptable driving record necessary).
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Salary: $ hourly. This role is eligible for a transportation allowance.

Canon U.S.A., Inc. is a leading provider of digital imaging solutions to the United States and to Latin America and the Caribbean. With approximately $28.5 billion in global revenue, Canon Inc. ranks in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. For more, visit

Competitive compensation and benefits, including medical, dental, vision, 401(k), and more. Perks include employee referral bonuses, employee discounts, dress for your day, volunteer opportunities, welcome kit and merchandise, and more.

Full-Time On Site — This position requires full-time presence at your assigned office/worksite/territory on your scheduled work days.