Travel Operations Executive

Travel Operations Executive

This unique specialist tour operator are looking for a Travel Operations Executive to join their inspiring team. This company operate an array of specialist holidays to worldwide destinations. As Operations Executive you will be part of a team ensuring all tours are planned and organised to the highest standard to deliver exquisite experiences for customers.

• Prepare confirmation and departure documents, checking all elements are booked correctly.
• Manage day to day administration specifically for the wildlife programme.
• Monitor Operations and Flights inboxes.
• Prepare all group documentation including tour leader packs and passenger manifests.
• Ensure air tickets are issued by consolidators or airlines.
• Quote airfares and advise of ticket rules and baggage allowances for all brands.
• Visa administration for all tours.
• Monitoring advice from the FCO and updating practical travel advice.
• Assist as required during emergency situations (very occasional out of hours cover).

• Proven experience in an operations, customer service or sales role within the travel industry.
• GDS experience (Amadeus) would be useful but not essential.
• Exceptional written and verbal communication skills.
• Computer literate with Word, Excel & Databases (eg Access).
• Strong ability to plan and prioritise workloads and delivering according to deadlines.
• Exceptional attention to detail.
• Strong team player in everything the company does.
• Represent the company to the highest standard overseas and in the UK.

• Salary circa £27k to £29k PLUS monthly, quarterly and annual bonus scheme.
• Monday to Friday 9 to 6.
• Hybrid working with 2 days per week in the office.