Systems Administrator

About Our Company

At Heven Aero Tech (Heven), we don’t just believe in the power of people—we build our success on it. As a recognized leader in hydrogen-powered drones, we’ve earned recognition for creating a workplace where innovation thrives, collaboration is second nature, and every employee feels valued. Our culture is anchored in trust and a shared commitment to excellence.

Title: Systems Administrator

Company: Heven Aero Tech

Location: Winchester, Virginia

FLSA: Exempt

The Systems Administrator is responsible for maintaining, supporting, and securing the organization’s IT infrastructure. This role ensures the reliable operation of systems, networks, and end-user environments through proactive management, troubleshooting, and deployment of hardware and software solutions. As an ideal team player, the Systems Administrator demonstrates a humble, hungry, and smart mindset—showing initiative, collaborating effectively, and exercising strong judgment in dynamic environments.

The position also plays a critical role in asset lifecycle management, compliance, and adherence to government contracting (Gov Con) and export control regulations, including ITAR and EAR requirements.

• Administer, maintain, and monitor servers, workstations, and network systems.
• Perform system upgrades, patching, and routine maintenance to ensure optimal performance and security.
• Provide Tier 1–3 technical support, diagnosing and resolving hardware, software, and network issues.
• Maintain system documentation, configurations, and standard operating procedures.
• Investigate and resolve system outages, performance issues, and user-reported incidents.
• Conduct root cause analysis and implement corrective and preventive actions.
• Support end-users with technical issues related to operating systems, applications, and connectivity.
• Install, configure, and deploy new hardware (desktops, laptops, servers, peripherals).
• Install, update, and manage software applications across the organization.
• Ensure proper system imaging, provisioning, and user setup in accordance with company standards.
• Track and manage IT assets throughout their lifecycle (procurement, deployment, maintenance, retirement).
• Maintain accurate inventory records and asset tracking systems.
• Conduct periodic audits to ensure accountability and compliance.
• Coordinate ordering of IT equipment and software licenses.
• Evaluate hardware/software needs and recommend appropriate solutions.
• Deploy and configure new equipment for employees and projects.
• Ensure systems comply with cybersecurity policies, standards, and best practices.
• Support implementation and maintenance of network security measures (firewalls, antivirus, access controls).
• Assist with audits, vulnerability assessments, and remediation efforts.
• Enforce user access controls and data protection policies.
• Maintain strict adherence to government contracting requirements.
• Ensure all IT systems and processes comply with ITAR (International Traffic in Arms Regulations) and EAR (Export Administration Regulations).
• Support secure handling, storage, and transmission of controlled information.
• Participate in compliance training and audits as required.

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in systems administration or IT support.
• Strong troubleshooting skills across hardware, software, and networking environments.
• Experience with Windows/Linux operating systems and enterprise applications.
• Familiarity with network infrastructure, security principles, and system monitoring tools.
• Ability to obtain and maintain any required US security clearances (when applicable).
• Must handle sensitive and controlled information in compliance with company and regulatory requirements.

• Experience in government contracting environments.
• Knowledge of ITAR/EAR compliance requirements.
• Industry certifications (e.g., CompTIA Security+, Network+, Microsoft, Cisco).
• Experience with asset management systems and IT service management tools.
• Familiarity with CMMC and NIST 800-171.

• Ability to sit, stand,…