Customer Service Representative

Customer Service Representative
Location
Windsor, ON

What you will be doing:

Act as first point of contact for customers via phone, email or in‑person (sales counter).

Complete order processing (including freight selection, order reception by phone, e‑mail, in‑person and customer invoicing).

Engage in product sourcing, quoting and quote follow‑up, ordering, and expediting activities based on customer requirements.

Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.

Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).

Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.

Provide after‑hours on‑call customer support, when required/assigned.

Conduct outbound sales calls to service assigned accounts and promote increased profitability.

Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.

Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.

Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment.

Provide in‑person counter sales and other branch‑specific support as required.

Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

What you will bring to your team:

Mathematical skills

Proficiency in English is required, and being bilingual in French is considered an asset

Effective problem‑solving ability

3‑5 years of experience with customer service

Evidence‑based decision‑making skills

Basic computer literacy

Analytical skills

Clear and effective verbal and written communication

Post‑secondary education

Knowledge of customers, products, industry, and vendors

Ability to manage multiple competing priorities, and deal with stress effectively

Benefits of being a part of the CB Team:

Competitive Compensation

RRSP Matching

Paid time off on your birthday

Personal Development Subsidy

Employee Recognition Program

Continued Professional Development Opportunities (access to Linked In Learning, product training, third‑party personal and professional skills training opportunities)

Opportunity to work alongside experienced industry professionals

Opportunities for growth and development

Compensation
$48,000 - $60,000

Canadian Bearings provides the salary range for this position to promote fairness and transparency. The range reflects the anticipated base pay for the role; however, actual compensation will be determined based on the successful candidate’s skills, experience, and qualifications. Canadian Bearings is committed to pay equity and ensuring fair treatment for all employees across our organization.

Artificial Intelligence Disclosure
Canadian Bearings does not use artificial intelligence tools to screen, assess, or select candidates as part of our hiring process.

Canadian Bearings is an equal opportunity employer.

Canadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require specific accommodation because of a disability or a medical need, please indicate the accommodation required.

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