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Bilingual Streaming Support Specialists​/Spanish

Job in Windsor - Ontario - Canada
Posted by Sutherland
Full Time position (Ref. #19010049)
Listed on 2020-04-19
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep, Entry Level Customer Service, Retail Customer Service
  • Sales
    Entry Level Sales
Job Description & How to Apply Below
Position:  Bilingual Streaming Support Specialists (Spanish)
Do you enjoy sports? Are you passionate about entertainment and technology? We’re in search of dynamic Customer Service Representatives who are curious, innovative and excited to join a high-performing team providing exceptional customer service over the phone to current and future customers.

Sutherland is hiring professionals to provide BILINGUAL (Spanish) STREAMING SERVICE SUPPORT for ESPN PLUS. ESPN PLUS, arrived last year giving users a new, mobile way to access ESPN content and live programming through the updated app.

In this role as an ESPN PLUS STREAMING SERVICES SUPPORT SPECIALIST, you will be the first point of contact for fans and a critical brand ambassador. If you enjoy sports and are technically savvy; than this is the opportunity you have been looking for!

Who we are:

At Sutherland, we help strengthen our client's brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what's possible. We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there. We are Sutherland. Where people and process come together.

You’ll Love working with us because:
• We are experienced and have staying power - We are a global provider of process transformation services and have been successful in this industry since 1986
• We have people strength - Sutherland currently employs over 38,000 professionals in 20 countries across the globe
• We invest in our people - We have a "promote from within" culture that is not limited or impeded by geographical locations. Many of our managers started out as associates on the phone
• Outside-the-box thinkers are rewarded! We’re looking for dynamic sports enthusiasts with the individual initiative to do everything possible to ensure that every fan is beyond satisfied.
• “Spring Training” is fully paid, we make sure you have the tools to succeed before you get on “the field” to work with our clients.
• Our Bilingual Specialists earn $15.50 per hour and are eligible for $500 Bonus at 30 days after training completion and ANOTHER $500 Bonus at 90 days after training completion!!

The Position:

The Streaming Services Support Specialist is an experienced, enthusiastic, customer focused individual who provides friendly and high-quality service to Fans. ESPN's mission is to serve the sports fan anytime, anywhere, connecting fans to the sport and games they love most. In order to accomplish that mission, the Fan Support Specialist must work with the team to build and maintain a loyal customer base by handling transactions and resolving customer issues in a friendly, efficient, and secure manner.


As an ESPN Plus Streaming Services Support Specialist, you enjoy…

• Watching all types of sports (MLB, NHL, NBA, MLS, college sports, PGA golf, Top Rank Boxing, Grand Slam Tennis, United Soccer League, cricket, rugby, Canadian Football League, English Football League, and UEFA Nations League games)
• Having conversations with people you don’t know
• Learning new things and finding creative ways to solve problems
• Fast-paced work environments
As an ESPN Plus Streaming Services Support Specialist, you will...
• Provide exceptional customer service over the phone in a non-scripted world
• Perform basic-level technical troubleshooting
• Be a professional multitasker
• Drive your own performance within a team environment
• Give and receive feedback regularly
• Be flexible to work various schedules (Hours of operations are 9am to 2am, 7 days a week. This role will involve mostly nights and weekends to assist our fans during the games and weekend events.
• Performs other duties as assigned
Position Requirements
High School,   Less than 1 Year work experience
As an ESPN Plus Streaming Services Support Specialist, you have…

Written and verbal fluency in both Spanish and English
A high school diploma (or equivalent)
Great typing skills (at least 30 words per minute)
People experience (customer service experience preferred)
Amazing phone presence (people can literally hear you smiling)
Experience using a streaming player or gaming system
An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
Required Language Skills:
  • English - Very good
  • Spanish - Very good
Additional Information / Benefits
Sutherland where people and process come together

HIVE271
Contact Information
Contact Name: Sutherland
Preferred method of contact: Email with CV via Application Box below.
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