Heavy Equipment Field Service Diesel Technician

Heavy Equipment Field Service Diesel Technician

Job Category: Service

Requisition Number: HEAVY
005911

Location
:
Windsor, CO (Wagner Equipment Co.)

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• PTO Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance;
  Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Payroll deductions savings, accounts, loans, VISA card, and more
• Additional Benefits include:
  Supplemental life Insurance, Critical Illness + Accidental Insurance,  and discounted employee phone plans

Pay
:
Pay Rate: $32.00 - $57.00 per hour. Pay is dependent on education and experience.

Sign-on & Referral bonus opportunities: $3,000 (details given during interview)

Overview

The Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Essential Functions:

• Maintains truck and crane inspection logs daily
• Completes CAT service reports daily with legible grammar and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information via e-mail
• Maintains good customer records on assigned jobs
• Maintains credit card receipts for accounting
• Collaborates with Service, Product Support, and Sales to meet customer needs
• Communicates with customers about diagnosis, repairs, parts, and concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment on first attempt
• Reads and applies electrical and hydraulic schematics
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations
• Maintains tooling in good working order per MSHA and OSHA
• Makes field warranty determinations and communicates decisions to customer and dispatcher
• Maintains service vehicle in safe condition
• Other duties as assigned by manager

Required

Education and Experience:

• High School Diploma or GED
• Relevant CAT-related courses
• 3+ years’ experience servicing heavy equipment
• DOT Health Card
• Class D Driver’s License
• MSHA License
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience

Physical Demands &

Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy lifting up to 100 pounds or more
• Data entry, communication, reasoning, organizational, math skills
• Safety and product knowledge
• Basic knowledge of Microsoft Word and Outlook
• Intermediate knowledge of DBS and ET/SIS/SIS Web/STW
• Ability to work independently
• Well-rounded knowledge of CAT equipment

Work Environment:

• Noise:
  Loud
• Indoors and outdoors

Travel Requirements:

• 75%–100%

Other Duties:

Offers are contingent upon pre-employment screenings (background checks, drug/alcohol testing, fit-for-duty, and other screenings).

Equal Opportunity:

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

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