Customer Account Specialist

Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers.

• Initial acknowledgement, quoting, shipment and invoicing of customer orders, as well as managing contractual requirements.
• This includes asset reporting, customer service level/on-time delivery, turn time penalty avoidance and reporting.
• This position requires effective interaction with various functional groups including Manufacturing/Quality Engineering, Program Management, Shop Supervision, Shop Technicians, Customer Support Managers and Field Service Representatives, to convey customer requirements and monitor/communicate delivery performance.
• Extensive customer liaison on a variety of issue related to assigned orders is required.
• Must be able to consistently perform assigned duties in self-directed, timely manner.
• Also requires periodic scheduled participation on A.O.G. (Aircraft on Ground) Response Team (after-hours), holidays and weekend support.

• Experience/Qualifications; 3- 5+ years  work experience, preferably experience dealing with Aerospace customers.
• The ability to communicate well both verbally and in writing is essential.
• Knowledge of CORE tools, prior experience with SAP, administration of contractual terms and/or bilingual skills would represent a definite plus.
• Customer Service, SAP, MS Office/Suite

• Associates Degree in business or related field Bachelor's degree preferred.