Job Description & How to Apply Below
Job Description
Posted Thursday, June 4, 2026 at 6:00 AM | Expires Friday, June 19, 2026 at 5:59 AM
The Organization
The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg Richardson International Airport and affiliate businesses.
WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial "Manitoba Top Employer", WAA prides itself as an organization that attracts engaged employees with the right combination of skills, values, and attitude to help us achieve our mission of connecting communities. .
Reports to:
Manager, IT Service Desk
Type:
Permanent, Full Time
The Opportunity
Reporting to the Manager, IT Service Desk, the Systems & Support Technician plays an integral role in the daily IT operations of Winnipeg Airports Authority. This position provides first-line and advanced technical support for users and technology systems across the airport campus, ensuring the delivery of reliable, secure, and customer-focused IT services. Working within IT Service Management (ITSM) best practices, the role supports incident resolution, service requests, system maintenance, user administration, and technology projects while collaborating with other IT teams to maintain and enhance the organization's technology environment.
Responsibilities
Provide day-to-day technical support for end users, systems, applications, and IT services across the airport campus
Support systems and services throughout their lifecycle, including incident, service request, problem, and change management activities
Perform onboarding and offboarding activities, including user account administration, workstation provisioning, and access management
Support and troubleshoot desktops, laptops, mobile devices, printers, and other endpoint technologies
Assist with troubleshooting and maintenance of network connectivity, network drops, cabling, wireless access points, and related infrastructure in collaboration with senior IT staff and infrastructure teams
Monitor system, network, and service performance using industry-standard tools and assist in identifying, diagnosing, and resolving issues
Perform preventative maintenance, patching, updates, and health checks on systems and IT infrastructure
Support project implementations, system upgrades, technology deployments, and transitions from project delivery into operational support
Assist with automation, scripting, dashboards, and continuous improvement initiatives to enhance service delivery and operational efficiency
Create and maintain technical documentation, procedures, knowledge articles, user guides, and support materials
Maintain accurate records within IT service management and IT asset management systems
Coordinate with vendors and service providers on troubleshooting, preventative maintenance, and issue resolution activities
Support audiovisual systems, meeting rooms, collaboration technologies, and end-user technology requirements
Respond to service requests, incidents, alerts, emails, and calls in a timely and professional manner while meeting established service levels
Collaborate with IT team members and stakeholders to ensure reliable, secure, and effective technology services
Perform duties in accordance with IT Service Management (ITSM) and ITIL best practices
Selection Criteria
Post-secondary diploma or certificate in Information Technology, Computer Systems Technology, or a related discipline
Minimum two years of experience in an IT support, service desk, or technical support environment
Experience supporting a variety of hardware, software, operating systems, mobile devices, and business applications
Working knowledge of Microsoft 365, SharePoint, endpoint management tools, and related technologies
General knowledge of networking concepts, including TCP/IP, switching, wireless networking, VPNs, and cabling infrastructure
Experience troubleshooting technical issues related to computer systems, peripherals, mobile devices, audiovisual equipment, and network connectivity
Experience working within an…
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