IT Support Technician Airports

Enhance IT services as a Systems and Support Technician with Winnipeg Airports Authority. Provide technical support, manage systems, and ensure smooth operations across the airport campus.

This full-time position reports to the Manager, IT Service Desk, playing a critical role in delivering first-line and advanced technical support. You'll address user needs, oversee incident resolution, and manage technology projects while following IT Service Management best practices. This role also involves collaborating with various IT teams to enhance service delivery and operational efficiency.

Key Responsibilities:

• Provide day-to-day technical support for end-users and systems

• Manage lifecycle activities for systems and services

• Perform user onboarding and offboarding tasks

• Troubleshoot desktops, laptops, and endpoint devices

• Monitor and maintain network connectivity and performance

Requirements:

• Post-secondary diploma in Information Technology

• Minimum two years in IT support or service desk

• Experience with Microsoft 365 and networking concepts

• Strong troubleshooting and customer service skills

• Ability to work rotational shifts and on-call duties

Apply your technical expertise and customer service acumen to support and optimize IT services at Winnipeg Airports Authority.
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