Quality Manager

Position: Central Quality Manager
Location: Sturtevant

Central Quality Manager

Department: Supporting Quality

Employment Type: Full Time

Location: SMC

Description

FII USA, Inc., a Foxconn Technology Group Company, is seeking a Central Quality Manager to lead quality management systems and drive continuous improvement across manufacturing operations. Once a part of the team, you will be responsible for a wide variety of tasks within the Supporting Quality Department in a production environment and have the opportunity to display critical thinking skills to expand your career in Smart Manufacturing.

The Central Quality Manager will oversee quality standards, manage cross-functional quality initiatives, and ensure compliance with internal and external requirements while assisting this Supporting Quality Department as needed.

Responsibilities

• Ensure compliance with industry standards such as ISO 9001 and customer-specific quality requirements for electronics manufacturing
• Drive continuous improvement initiatives using Lean, Six Sigma, and root cause analysis focused on SMT processes
• Oversee internal and external audits, including preparation, execution, and corrective action follow-up
• Monitor and analyze key quality metrics including first pass yield (FPY), defects per million opportunities (DPMO), scrap, and customer returns
• Develop and implement quality KPIs and dashboards specific to SMT, PCBA, and test processes
• Collaborate with Production, Process Engineering, Test Engineering, Supplier Quality, and Customer Quality teams to resolve quality issues
• Establish and maintain standard operating procedures (SOPs), work instructions, and quality documentation for SMT lines
• Lead cross-functional teams in problem-solving activities related to solder defects, component placement, and test failures
• Support new product introduction (NPI) processes including DFM/DFA reviews, process validation, and pilot builds
• Review and approve control plans, PFMEA, and process validation activities for SMT and assembly processes
• Oversee quality performance of SMT processes including stencil printing, pick-and-place, reflow, AOI, ICT, and functional testing
• Manage customer complaints and ensure timely resolution with effective corrective actions
• Serve as a key point of contact for customer quality escalations, audits, and technical discussions
• Oversee supplier quality performance for electronic components and PCB suppliers in partnership with Supply Chain
• Drive incoming, in-process, and final inspection strategies including AOI, X-ray inspection, and visual inspection standards
• Implement and maintain statistical process control (SPC) and data-driven decision-making across SMT lines
• Train and mentor team members on IPC standards, quality tools, and electronics manufacturing best practices
• Ensure compliance with IPC standards such as IPC-A-610 and J-STD-001
• Identify risks within SMT processes and implement controls to prevent defects such as solder bridges, tomb stoning, and insufficient solder
• Support digitalization and automation of quality systems including MES and traceability systems
• Partner with leadership to define quality strategy and long-term improvement roadmap for electronics manufacturing
• Lead containment activities and rapid response efforts for major quality issues impacting production or customers
• Other Duties as assigned

Qualifications

• Bachelor's Degree in Engineering, Quality, Manufacturing, or related field preferred
• 5+ years of experience in quality management within SMT, PCBA, or electronics manufacturing environment preferred; 5+ years in quality management required
• Strong knowledge of Quality Management Systems (QMS) and ISO standards
• Experience with SMT processes including stencil printing, pick-and-place, reflow, AOI, ICT, and functional testing
• Experience with Lean, Six Sigma, and continuous improvement methodologies
• Proven experience leading audits, root cause analysis, and corrective action processes
• Experience with PFMEA, control plans, and process validation preferred
• Knowledge of IPC standards such as IPC-A-610 and J-STD-001 preferred
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and leadership skills with the ability to influence…