Organizational Develop Manager - Onsite Wixom

Overview

The Organizational Development Manager plays a crucial role in enhancing the effectiveness and efficiency of our DME Customer Service (Call Center) and distribution center. This position is responsible for designing and implementing strategies that foster a culture of continuous improvement and employee engagement. The manager will work closely with various departments to identify areas for development and create tailored training programs that align with our business goals.

By leveraging data-driven insights, the manager will assess organizational performance and recommend initiatives that drive productivity and employee satisfaction. Ultimately, this role aims to cultivate a high-performing workforce that contributes to the overall success of the organization.

FULL TIME IN OUR WIXOM, MI OFFICE. THIS POSITION WILL REQUIRE 5 DAYS PER WEEK WORKING IN OFFICE. NO REMOTE - NO HYBRID

• Bachelor s degree in Human Resources, Business Administration, Organizational Development, or a related field.
• Proven experience in organizational development, training, or a similar role within call center. Preferred exp in DME or Medical Call Center.
• Strong understanding of adult learning principles and instructional design methodologies.
• Experience training large groups both in person and virtual

• Master s degree in Organizational Development, Human Resources, or a related field.
• Certification in organizational development or training (e.g., ATD, SHRM, or similar).
• Experience with change management processes and tools. (WFM & AI)

• Develop and implement organizational development strategies that align with the company s goals and objectives.
• Conduct needs assessments to identify skill gaps and training requirements across various departments.
• Design and facilitate training programs, workshops, and team-building activities to enhance employee skills and collaboration.
• Monitor and evaluate the effectiveness of development initiatives and make necessary adjustments based on feedback and performance metrics.
• Collaborate with leadership to promote a culture of continuous learning and improvement within the organization.

The required skills for this role include strong analytical abilities to assess organizational needs and develop effective training programs. Excellent communication skills are essential for facilitating workshops and engaging with employees at all levels. Leadership skills are necessary to inspire and motivate teams towards achieving development goals. Preferred skills, such as change management expertise, will be utilized to guide the organization through transitions and ensure smooth implementation of new initiatives.

Overall, a combination of these skills will enable the Organizational Development Manager to create a positive impact on employee performance and organizational culture.