Applications Engineer Level 2

Location / Region: This position is located in Wixom, MI and will potentially travel 30-50%. Must live in Michigan and be commutable to the Wixom Location.

Hybrid: 3 days in office and 2 days remote.

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer‑centric approach to ensure client success and satisfaction.

• Deliver comprehensive training on ZEISS Industrial Metrology systems, including standard in‑house training sessions, on‑site training programs, and customized client‑specific training courses.
• Collaborate with internal teams to develop and maintain an effective and up‑to‑date training curriculum.

• Provide remote and on‑site technical support for ZEISS Industrial Metrology systems.
• Address customer inquiries related to software and applications.
• Rapidly assess and prioritize customer issues based on urgency and impact.
• Support internal ZEISS teams with software and application expertise.
• Assist with software and system testing to support product development.
• Document and report software performance issues accurately.
• Deliver after‑sales technical support to ensure successful system usage.
• Provide foundational support for IT‑related issues, including Windows operating systems, networking and connectivity, and database management.

• Support project‑related activities by responding to customer requests for quotations, analyzing requirements, and providing accurate time estimates for project completion.
• Prepare and maintain project data.
• Implement quoted application solutions through remote, classroom, or on‑site delivery.

• Bachelor's degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
• Strong ability to interpret engineering drawings for dimensional control requirements.
• Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
• Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
• Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
• Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
• Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
• Excellent problem‑solving skills and the ability to work independently to develop solutions for customer challenges.
• Self‑motivated learner with the ability to independently acquire knowledge to address customer needs.
• Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.
• Requires a valid Driver's License.

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant's race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).