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Landlord Relations Specialist

Job in Woburn - Middlesex County - MA Massachusetts - USA
Full Time position
Listed on 2020-12-04
Salary 35 USD Hourly USD 35 HOUR
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep, Customer Success Manager CSM
  • Administrative/Clerical
Job Description & How to Apply Below
Landlord Relations Specialist needs 1 year of previous customer service experience required
Landlord Relations Specialist requires:
 Ability to work with functional groups and different level of employees to effectively and professionally achieve results
 Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs
 A minimum of 1 year of previous customer service experience require
 College degree preferred
 Administrative experience in an office environment strongly preferred
 Strong computer skills, including Microsoft Office required
Landlord Relations Specialist duties:
 Answer within 24 hours any landlord inquiries and provide high-quality customer service throughout issue resolution, close out and follow-up
 Manage multiple issues with various landlords and internal teams simultaneously.
 Develop long-term, mutually beneficial relationships with landlords.
 Provide copies of lease agreements and rent checks when requested.
 Process landlord address and ownership changes.
 Answer landlords’ lease and payment history questions.
 Direct issues to Land Lease Finance and Land Lease Assertions teams as appropriate.
 Maintain Landlord Relationship Management contact and issue database by asking for and logging pre-defined landlord contact information and tracking all landlord inquiries and issues resolution.
 Review and process manual lease renewal correspondence.
Position Requirements
High School, 1 to 2 Years work experience
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Global Channel Managment Inc.
Contact Phone: 6784026444
Preferred method of contact: Email with CV via Application Box below.
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