Directorate Manager: Adult Community Services

Directorate Manager:
Adult Community Services

The Directorate Manager for Adult Community Services plays a pivotal leadership role within the Community Division, providing strategic and operational management across a wide range of adult community services. The post-holder will work closely with the Divisional General Manager to ensure high-quality, safe, and effective service delivery, supporting the Trust's strategic shift from acute to community-based care.

The role is responsible for leading multiple service portfolios, driving performance, ensuring robust governance, and supporting the delivery of key transformation programmes that improve patient outcomes and community pathways. The Directorate Manager will provide visible leadership to operational teams, ensuring services are well-led, responsive, and aligned to national and local priorities.

The post-holder will act as a key member of the Divisional leadership team, contributing to strategic planning, workforce development, financial stewardship, and continuous quality improvement across Adult Community Services. They will also work collaboratively with system partners to support integrated models of care and strengthen community provision.

To provide management support to the Divisional General Manager and, alongside them, develop, implement, and monitor operational arrangements and business plans for Adult Community Services.

In conjunction with the Divisional General Manager, support the development of improved models of service delivery, workforce planning, and business processes that reduce unnecessary waits and delays across adult community patient pathways.

As delegated by the Divisional General Manager, take a lead role in the management arrangements required to deliver key objectives and priorities within Adult Community Services.

In conjunction with the Divisional General Manager, ensure that Business, Finance, Performance, Risk Management, and Governance are appropriately carried out within the Directorate, ensuring that all key targets are met.

Business & Operational Leadership

Provide business and operational management support to the Divisional General Manager, Senior Matron, and Clinical Directors across Adult Community Services.

In conjunction with the Divisional General Manager, develop comprehensive business plans for the Directorate, ensuring alignment with Trust priorities and community transformation objectives.

Identify opportunities for new service models, income-generating schemes, and market development, and develop strategies within the business plan to maximise these opportunities.

Work with the Divisional General Manager to formulate and implement long‑term strategic plans for Adult Community Services, ensuring sustainability, efficiency, and improved patient outcomes.

Ensure robust performance monitoring arrangements are in place across the Directorate, supporting the achievement of contractual targets, KPIs, and national standards.

Collaborate with the corporate accountant to provide accurate financial and activity information, and support the Divisional General Manager in managing delegated budgets.

Working closely with the Divisional General Manager, ensure that quality standards, both those agreed with commissioners and those required by national policy, are consistently achieved.

Establish local quality standards to enhance patient care, operational efficiency, and service responsiveness.

Identify and implement centralised functions across the Directorate to generate cost efficiencies and improve service delivery.

Quality Assurance

Develop a Directorate‑wide strategy to enhance quality standards in line with Trust objectives and national expectations.

Ensure quality initiatives are coordinated, implemented, monitored, and reviewed for impact.

Address operational issues arising from governance reviews and ensure action plans are delivered effectively.

Identify opportunities for change that support the development of clinical practice and lead to improvements in quality, safety, or efficiency.

Control and Information Systems

Manage delegated budgets to ensure income and expenditure balance, as directed by the Divisional General Manager.

Independently produce monthly reports through analysis of complex data from multiple sources, providing clear explanations for variances in income, expenditure, activity, and performance trajectories.

Develop and produce monthly performance reports, KPIs, and ad hoc analytical reports as required.

Oversee and support integrated clinical work streams to deliver key targets, unified pathways, and other strategic objectives.

Communications

Establish effective two‑way communication processes across the Directorate and wider Trust, including the handling of complex or sensitive information and reconciling differing viewpoints.

Ensure appropriate communication systems are in place to cascade information effectively and take corrective action where required.

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