Security Officer

As a Day Security Officer, you will be part of the team responsible for the delivery of a customer-focused security service. You will prioritize the safety of staff, students, residents and visitors, and the security of the University buildings and assets, enhancing the customer experience. You will also provide a comprehensive security service for all campus users and property of the University.

Your daily contact with our customer base will help ensure a welcoming, safe and secure campus by being proactive, approachable, supportive, vigilant and visible.

You will report to the Day Team Leader and will be an enthusiastic, skilled, highly motivated individual with considerable front-line experience of working within a customer-facing organisation. You will have experience of working in remote teams that deliver effective solutions and provide high levels of customer service as well as being comfortable working alone.

One of the most important roles this post incorporates is that of a first responder to safety and welfare related incidents, and as such we are looking for an individual who is calm under pressure, caring and compassionate.

You will work across all university campus locations on a Rota system: 3 days, 3 afternoons, 3 off, covering 365 days a year.

• City Campus Wulfruna Street Wolverhampton WV1 1LY
• Telford Campus Shifnal Road Priorslee Telford Shropshire TF2 9NN
• Walsall Campus Gorway Road Walsall West Midlands WS1 3EZ
• Springfield campus Cambridge Street Wolverhampton WV10 OJR
• University of Wolverhampton Science Park Glaisher Drive Wolverhampton WV10 9RU

Your responsibilities will include health and safety tasks, fire safety checks and responsibilities involving the fire alarm control room, and possible first aid responsibilities. If this is the case, you will be the first responder on site and be responsible for delivering first aid (in house training will be provided) and/or required to call the relevant medical service, doctor, 111 or 999 ambulance service.

• You will have previous security or other relevant experience.
• You will have exceptional customer service skills, the ability to be diplomatic in conflict and empathize with individuals from a variety of backgrounds.
• You will have the ability to work in sometimes challenging situations, remaining calm and acting effectively.
• You will be a positive and committed team player, with the ability to work independently and on your own initiative.
• You must be comfortable with technology and computer literate as we are a digital university.
• As a team we go beyond the traditional security boundaries, and as an individual you must be highly skilled and flexible to deal with this challenging and varied role.
• The ability to embrace change is a must.

As a university we consider the right attitudes and behaviours to be just as important as experience and skill. Our department philosophy is to keep our customers at the heart of everything we do and we expect our staff to uphold our values of being “diligent, kind and excellent” at all times, linking in to the University’s overall vision, strategy and values.

Our defined benefit pension schemes are a real asset to your peace of mind. Depending on the job you're appointed to, you will be automatically enrolled into the most appropriate pension option for you.

You will have 30 days allotted annual leave, plus 8 bank holidays, and a minimum of 4 extra paid concessionary days are also provided each year, for extended University closure around some Ult public holidays.

Maternity, paternity, and adoption leave, and pay are all important considerations when you are a University of Wolverhampton employee. We operate a number of family-friendly policies to support colleagues in maintaining a healthy work-life balance.

We understand the need to keep developing our staff, not only to meet the needs of their current roles but also to support career development. We offer a wide range of organisational development opportunities to support staff throughout their time at the…