Epic Security​/Systems Analyst

Key Responsibilities

• Manage and execute work in a high-volume Service Now queue, handling hundreds of joiner, mover, and leaver access requests weekly.
• Prioritize and route tickets based on impact, urgency, patient‑care considerations, risk level, and defined SLAs.
• Troubleshoot end‑to‑end access issues, including request intent, user attributes, role mapping, provisioning outcomes, and in‑application authorization.
• Own and maintain the Epic access catalog (roles, entitlements, risk tiers, prerequisites, approval workflows), ensuring accuracy as clinical and operational workflows evolve.
• Collaborate cross‑functionally with Epic teams, HR, IT, and operational stakeholders.

• Work on cross‑functional projects, attend project meetings, and ensure tasks are completed within the project scope and management guidelines.
• Proactively identify barriers to completing work and escalated issues as needed.
• Attend all required meetings, assume accountability for assigned follow‑ups, and practice closed‑loop communication.
• Attend product demonstrations and assess system functionality against customer requirements.
• Participate in application upgrade processes, review and configure new functionalities, test features, and develop job aids for users.
• Collaborate with subject matter experts, caregivers, and vendors to evaluate and configure application features.
• Configure application features, security settings, and develop support documentation, including test scripts and workflow diagrams.
• Investigate and resolve issues related to application, system configuration, and security setup.
• Participate in ticket triage and analysis to determine the appropriate work stream and assist in scoping efforts.
• Troubleshoot application components within server configurations, including system services and interface jobs.
• Work with third‑party vendors to install, configure, and troubleshoot vendor software.
• Effectively participate in critical incident response and elevate as needed.
• Develop support documentation for application teams, including test scripts, workflow diagrams, and knowledge‑base articles.
• Partner with the training team to create end‑user training materials.
• Actively learn and apply new skills to improve support for customers and coworkers.
• Stay current with core application certifications, system development, and emerging trends in information systems technology.
• Actively participate in professional development programs defined by the department.
• Demonstrate adaptability to dynamic responsibilities and evolving project requirements.

Must be able to work off hours as needed and participate in an on‑call rotation.

• High school diploma/GED.
• Epic/Workday/Application certification(s) or ability to achieve, as required by the department.
• Epic certification(s) Security certification strongly preferred.
• 1+ years of experience in Epic security/access, healthcare IT security operations, or application access governance with substantial Epic access responsibilities.
• Proficiency in Epic import/export processes and strong Microsoft Excel skills.
• Proven ability to thrive in a fast‑paced, high‑volume ticketing environment while maintaining quality and compliance standards.
• Team player with strong problem‑solving, time management and decision‑making skills, ability to maintain a positive attitude, solution focused.
• Able to effectively communicate to staff at all levels of the organization.
• Must be able to work off hours as needed and participate in an on‑call rotation.

• Experience with enterprise platforms (EHRs/ITSM/ERPs).
• Healthcare experience.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed may be substituted for the above requirements if certification, licensure or registration is not required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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