Geek Squad Agent; Retail Store

What you’ll do

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow‑up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

• 3 months of experience working in retail or customer service
• Ability to work a flexible schedule, including holidays, nights, and weekends

• Passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast‑paced industry

• Competitive pay
• Financial savings and retirement resources
• Support for your physical and mental well‑being

Best Buy is an equal opportunity employer.

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.