Relationship Manager - Core market

This role offers the opportunity to manage and grow strategic customer relationships within Manulife John Hancock Retirement. The Relationship Manager acts as a trusted advisor and customer advocate, aligning customer objectives with business goals while driving satisfaction, loyalty, and profitability. Through consultative selling and industry expertise, this role contributes meaningfully to customer outcomes and to the broader Strategic Relationship Management team.

The position provides exposure to senior stakeholders, complex client environments, and opportunities to influence retirement readiness strategies.

• Develop and maintain effective relationships with Customers

• Exhibit strategic relationship management and consultative selling

• Optimize Customer satisfaction and loyalty by aligning Customer objectives with Manulife John Hancock business targets

• Serve as an advocate for the Customer and act as an industry expert

• Contribute in meaningful ways to the broader Strategic Relationship Management team and the John Hancock organization

• Achieve all annual metrics – retention, customer profitability, and engagement

• Learn Manulife John Hancock Retirement products, features, and services and apply as appropriate

• Effectively manage internal and external customer relationships and leverage available resources

• Exhibit consultative selling and negotiation skills; optimize product features, plan design, and employee retirement readiness

• Demonstrate executive presence and subject matter expertise to instill confidence and strategically influence outcomes that align Customer and Manulife John Hancock objectives

• Follow all company and department-level processes and procedures, including meeting materials preparation and presentation format, travel and expense, CRM documentation, and data integrity

• Support new sales and market development initiatives

• Valid Driver’s License

• FINRA Series 6 or 7, and 63 or 66, State Insurance licensing, or ability to obtain required licenses within 6 months

• Experience in retirement, financial services, or institutional relationship management

• Proven track record managing strategic or complex customer accounts

• Experience influencing senior‑level customer and internal stakeholders

• Understanding of retirement plan design and employee financial wellness strategies

• Ability to develop strategy, set goals, and pivot effectively in dynamic environments

• Demonstrated initiative, motivation, accountability, and resilience in a changing environment

• Strong consultative selling and negotiation skills

• Ability to analyze complex customer relationships and execute against strategic goals

• Strong business acumen, executive presence, and communication skills

• Proven ability to build rapport and partner effectively with internal and external stakeholders

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 。

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

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