Store Lead | Pop-up Store | Wrentham, MA — temporary

Arc'téryx Store Lead – Pop‑up Outlet

Arc'téryx is opening a pop‑up outlet soon and is looking for a Store Lead to help build a welcoming retail experience. This role works closely with the Assistant and Store Manager to lead a team of Product Guides, ensure an exceptional guest experience, and drive business results.

• Lead in alignment with Arc'téryx Vision, Purpose and Values
• Support the full in‑store experience during shifts, staying aware of sales floor activity
• Coach Product Guides to deliver a world‑class guest experience by sharing technical product knowledge
• Champion floor leadership and exceptional guest service by leading from the floor five days a week
• Oversee the five pillars of the business: experience, product, community, operations, and people
• Build community by sharing brand information and event details with the team and guests
• Provide coaching and feedback to unlock the potential of Product Guides and support store targets
• Manage inventory throughout the day to maximize sell‑through, including receiving, processing, restocking, destocking, and visual merchandising
• Communicate company initiatives, policies and priorities to the team in collaboration with the Store Manager
• Use tools to manage store operations, including sales targets, labor and budget management
• Network with potential partners to support events and maximize brand engagement in the community
• Manage opening and closing procedures as designed by the company and leadership
• Answer store phones, respond to voicemails, store emails and occasionally regional social‑media inquiries
• Rotate through areas of focus to deep‑dive into each of the five business pillars
• Use the Point of Sale system to process guest transactions, warranties, used-gear trade‑ins, purchases and returns accurately and efficiently

• One or more years of leadership experience, and 1–2 years of retail experience
• Passion for unlocking others’ potential; coaching comes naturally
• Strong customer‑service focus and drive for exceptional guest experiences
• Ability to give and receive feedback, coaching and development in the moment
• Comfort adhering to and enforcing health and safety guidelines
• Proven ability to set a clear vision, align the team around goals and foster commitment
• Excellent time‑management skills; able to prioritize and adapt to daily business needs
• Highly flexible and adaptable when faced with ambiguity
• Commitment to doing what is right, even when solutions are not the easiest
• Passion for the outdoors and living the brand experience
• Strong written and verbal communication skills
• Ability to lift up to 30 lbs

• Availability for “Black Friday” and the second week of December through the holiday season as defined annually
• Full accountability for execution of all deliverables on the Product Guide Role and Responsibilities document
• Under direction of the Store Lead, Store Manager and Assistant Manager, perform additional projects, duties and assignments as required

• Minimum one open, one close and one weekend shift each week
• Availability must reflect business needs, which may change at the discretion of the Store Manager
• Full Time: 30–40 hours per week (5 days per week)
• Part Time: 10–30 hours per week (2–4 days per week)
• Contract dates: summer 2026 – early 2027

Pay range: USD $25–$27 per hour (midpoint $26 per hour). Base pay is determined by skills, experience and level of responsibility. Eligible for a bonus plan based on store performance.

Benefits include:

• Paid time off, wellness time, and the No Wasted Day program (dedicated paid days to get outside)
• Professional development opportunities and Arc'téryx Academies (outdoor skill‑building events)
• Employee Belonging Councils and access to employee discounts and Pro Deals (exclusive gear discounts)
• Competitive pay reviewed regularly for internal alignment and market relevance

Arc'téryx is an equal opportunity employer committed to creating a culture of inclusivity where voices are heard, people are seen, and values are respected. All applicants, employees and guests can expect equality of opportunity and fair treatment in alignment with our values.