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Technical Project Coordinator

Job in Yerevan - Armenia
Posted by igaming
Full Time position
Listed on 2021-02-17
Job specializations:
  • Customer Service/Help Desk
  • IT/Tech
Job Description & How to Apply Below
General Duties & Responsibilities

- IT/Technical related projects coordination.
- Ensure the project needs are met in a timely and cost effective manner.
- Track the progress and quality of work being performed and provide feedbacks to superior.
- Any project related task assigned by superior.
- Work on areas Management specifies namely those that will improve brand, skill and job utilizations/ delegations
- Work closely across CS teams in suggesting solutions to more streamlined processes and less manual work in aims to improve staff work environment.
- In accordance with organizational goals, provide direction to team on activities and behaviors. Identifies and analyzes problems; plans tasks and solutions.
- Represents the team, presenting team suggestions and recommendations on processes and procedures in accordance with organization cost, quality, and productivity goals.
- To act as one of the links to IT for all issues as they relate to CS front line operations, including all current and new applications, all apps that have a negative impact on average handle time and productivity and all communication tools that manage communications across the structure, that can still enhance a rapid and professional service to our customers.
- Work with IT project managers to develop, design, and maintain resource management and project status reporting.
- Monitor milestones and deliverables to identify issues and escalate to Management as needed.
- Organize and coordinate project related meetings, document meeting minutes, assist in following up on action items
- Facilitate communications between various stakeholders and collaborate with different IT teams, local and off-shore
Position Requirements
Bachelor, 3 to 4 Years work experience
Job Qualifications

- Candidate must possess at least a Bachelor's/College Degree in Business or equivalent
- 3-5 years of related experience with increasing levels of responsibility
- Involvement in managing and participating in projects
- Experience with various project management and issue tracking software essential but not compulsory
- Possesses an understanding of personal dynamics and the skills required to facilitate communication between various functions including IT and Products
- Strong detailed analytical thinking, problem solving and results oriented skills
- Background in Call Centre Operations is preferred
- Background in Online Gaming is preferred
- Applicants must be willing to work in Yerevan.
- Full-Time position available.
Required Language Skills:
  • English - Very good
Contact Information
Contact Name: Gigi
Preferred method of contact: Email with CV via Application Box below.
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