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Customer Service Representative​/shift schedule

Job in Yerevan - Armenia
Posted by igaming
Full Time position
Listed on 2021-02-17
Job specializations:
  • Customer Service/Help Desk
    Call Center, Customer Service Rep, Call Center Support
  • Administrative/Clerical
Job Description & How to Apply Below
Position:  Customer Service Representative (shift schedule)
- Handles and resolves customers' issue via email, online chatting tools and phones (inbound and outbound)
- Guarantees an unparalleled Customer Service experience and preserve the image of the company
- Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover
- Accomplish targets in terms of handling time, priority set within the department and any SLA provided
- Provides quality and accurate service
- Escalates issues to specific superior/s
- Follows instructions and help Supervisor and Senior CS
- Gathers shift and daily date, makes report and keeps record logs/correspondences
- Gives feedback and suggestion to superior for issues and procedures
- Coordinates well with other CS, superiors and other departments
- Responsible and have the initiative to take part in the department's growth and development
- Provides answers and solutions to the customers in a professional manner
- Demonstrates extensive knowledge in products and system tools
- Strictly follows internal department procedures and complies to company-wide rules and policies
- Any task assigned by the Superior
Position Requirements
College
- At least 1 year of working experience in the related field is required for this position.
- Customer service experience is preferred
- Proficient in MS Office
- Flexible in shifting schedule (Morning, Mid and Evening)
- Applicants must be willing to work in Yerevan.
- Fresh Graduates are encouraged to apply
- Full-Time positions available.
Contact Information
Contact Name: Gigi
Preferred method of contact: Email with CV via Application Box below.
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