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Customer Service Specialist​/English & Portuguese Speaker

Job in Yogyakarta - Indonesia
Posted by Hostinger
Full Time position
Listed on 2019-12-03
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep
  • Language/Bilingual
    Linguistics, English Speaking, Portuguese Speaking
Job Description & How to Apply Below
Position:  Customer Service Specialist (English & Portuguese Speaker)
Customer Success Agent is responsible for developing customer relationships that promote retention and loyalty. You will work closely with customers to ensure they are satisfied with our services.

Your success day:
1. Provide help desk support through live chat and phone
2. Identify customer needs and help customers use specific features
3. Inform customers about new features and functionalities
4. Follow up with customers to ensure their technical issues are resolved
5. Gather customer feedback and share it with the internal team (Product, Acquisition, Reputation Management, Finance, etc)
6. Assist Server Admin to monitor servers performance
7. Respond and check abuse of service (spam/phishing)
Position Requirements
High School
We expect you to:

1. Exceptional Portuguese skills (C2 - native)
2. Fluency in written English (C1 or higher)
3. Interest in IT
4. You love to communicate and help people
5. You are friendly and motivated to conquer the internet
Required Language Skills:
  • Portuguese - Very good
Additional Information / Benefits
Here you can:

Be a part of an inspiring working culture which values high standards;
Enjoy being surrounded by a team of experienced and friendly mates;
Be an owner of your results and celebrate the achievements with your team;
Access anything you need for your continuous professional development: books, workshops, plenty of mentorship;
Have FUN at team building activities;
Benefit from other motivational perks such as healthy snacks and fruits, coffee, team lunches, birthday prize lottery, and much more!
Contact Information
Contact Name: Hostinger
Contact Phone: 087838815407
Preferred method of contact: Email with CV via Application Box below.
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