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Customer Care Representative

Job in Yorba Linda - Orange County - CA California - USA , 92886
Company: Driven Brands
Contract position
Listed on 2021-02-24
Job specializations:
  • Customer Service/Help Desk
  • Administrative/Clerical
Job Description & How to Apply Below
The Office Coordinator is an hourly position in the Southern California market.  The Office Coordinator is responsible for all administrative functions, as well as customer service within the Fix Auto Body Shop.  This person must be of a very high standard to afford management direction and oversight for administrative support, customer service, file management, record keeping and office organization functions.  Additionally, it is the Office Coordinator's responsibility to close the sale and capture the keys when perspective customers walk through the door for an estimate.  Performance levels must be consistently delivered and managed.  The Office Coordinator will deliver an unparalleled customer service experience and ensure customer satisfaction from beginning of repairs until the delivery of the vehicle.



+ Provides Initial Customer Reception & Greeting

+ Responsible for Capturing the Sell when Customers who walk through the door by creating a positive and lasting first impression.

+ Assesses All Customer Needs: Initiates any & all processing requirements

+ Provides Primary Phone Coverage: Addresses customer inquiries when possible

+ Setting customer appointments, expectations, communicating to the team, and ensuring expectations are met.

+ Initiates Customer Information Sheet and Vehicle Check In, Schedules Customer Rental Cars

+ Maintains "Scheduled In" File Organization & Appointment Log

+ Oversees Development & Distribution of "Work Orders" & "Parts Orders"

+ Oversees Processing of Initial Insurance Assignments and Customer Contact

+ Collects Repair Order Payments From Customers

+ Assists with Customer Call-outs for Delivery Dates & Vehicle Pickup, keeping the customer informed throughout the repair process.

+ Providing precise/accurate information, asking questions and reading customer file to ensure correct information is given at all times.

+ Manage Administrative and Financial Activity of the Body Shop

+ Maintain Filing Systems & Organization

+ Maintain Daily Transactions including Daily Banking Transactions & Deposits by Cut Off Time, no errors

+ Accounts Payable & Credit statements are current and no invoices aged over 30 days

+ Accounts Receivable Managed Daily to Close Files

+ Maintain All Record Keeping for Indirect Costs and Expenses

+ Maintain Equipment and Supplies, Inventory Controls & Adhere to Budgets

+ Maintain Repair Order Job Costing, Perform Final Repair Order Audit for Proper Documentation, Bill the Payer, and Close the File

+ Perform Weekly/Monthly Closing Procedures.

+ Maintain & Submit Shop Payroll: Managing Timeclock and Overtime Daily

+ Maintain Personnel Records: Onboarding, Training & Training Rosters, Attendance, Performance Reviews, Paid Time Off Schedules

+ Maintain Employee Health and Welfare Benefits: Communicate Any & All Changes

+ Assist and Advise in Employee Recognition and Awards

+ Assist and Advise in Company Functions

+ Assure Prompt and Accurate Company Communication to Personnel

+ Ensure Financial and Administrative Security Where Required

+ Manage DRP Updates and Compliance, Regulatory Documents, Permits for the Shop and Ensure they are Current and Properly Posted




+ 3 years business or customer service experience

+ Computer and some accounting experience is needed to perform the financial functions of the business.

+ Strong problem identification and objection resolution skills.

+ Ability to build and maintain lasting relationships.

+ Ability to create ideas and strategies and execute to completion.

+ Experience in Microsoft Office including Word and Excel.

+ Must own a valid driver's license





Requisition ID: 2020-4117
External Company URL: (Please contact us using the "Apply for this Job Posting" box below)
Street: 22951 Savi Ranch Pkwy
Position Requirements
Less than 1 Year work experience
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