Administration Assistant

Job Description Administration Assistant

Reports to:

Head of Landscaping Sales. Responsible for:
No direct reports.

To provide efficient and proactive administrative support to the Sales Team, ensuring smooth day‑to‑day operations and excellent customer service within a busy sales environment.

• Process sales orders, estimates, and related documentation accurately and promptly.
• Maintain and organise electronic and paper filing systems.
• Answer incoming calls to the department, directing them to the appropriate person.
• Provide general administrative support to the sales team, and assisting other teams as needed.

• Support the management and development of customer and supplier relationships.
• Handle queries professionally and assist in resolving issues quickly to maintain strong working relationships.

• Contribute to the continuous improvement of company systems and processes.
• Undertake additional duties as required to support operational needs.
• Adhere to all company policies and procedures.
• Work in line with the company's Equality, Diversity, and Inclusion Policy.
• Collaborate effectively with all employees to support company goals.

• IT literate - confident using Microsoft Office (Outlook, Word, Excel) and other business systems.
• Excellent communication skills - clear and confident telephone manner.
• Strong organisational skills - able to manage multiple tasks and prioritise workload effectively.
• Proactive and willing to learn - demonstrates initiative and a positive attitude to developing new skills.
• Attention to detail - maintains accuracy and consistency in administrative work.
• Reliable and self‑motivated - able to work independently and as part of a team.
• Resilient and adaptable - comfortable managing repetitive tasks while maintaining quality and focus.

• Friendly, professional, and approachable.
• Dependable and trustworthy with a strong sense of responsibility.
• Calm and composed under pressure.
• Committed to delivering a high standard of work and supporting the wider team.

Comply with all Health and Safety regulations and safe working practices. Report any concerns or breaches to your Manager or, in their absence, to a Director.

This job description is a general guide to the duties you will be expected to carry out. Flexibility is required to ensure that the needs of the business are met.