IT Business Operations Lead

Hours:

Full time (37 hours each week, all year round) Duration:
Permanent Salary: A GBP 32,515 a year + benefits

Location:

Rotherham College, Rotherham (with occasional travel to other campuses within RNN Group) Closing date: 08/06/2026

Are you a technical leader who can balance high:level strategy with hands:on service delivery? At RNN Group, we are looking for an IT Business Operations Lead to act as the engine room of our IT function. This isn't just a support role; it's a vital partnership. You will serve as a key deputy to the Director of IT and Digital, bridging the gap between daily frontline workflows and the high:impact projects that drive our strategic roadmap.

From managing complex vendor contracts to mentoring our 1st:line support team, you will be the glue that ensures our digital infrastructure is resilient, user:focused, and future:ready.

• Operational Influence:
  Take the lead on the Group's service delivery, ensuring we don't just meet SLAs but exceed them.
• Strategic Impact:
  Play a pivotal role in the execution of key IT projects, ensuring new technologies are tested and transitioned seamlessly into the business.
• Commercial Leadership:
  Own the IT contract portfolio, using your commercial acumen to manage vendor relationships and ensure maximum value for the Group.

• Lead with Excellence:
  Oversee the day:to:day IT Support function, driving a culture where every service request is handled with professionalism and speed.
• Empower Users:
  Move beyond quick fixes by promoting self:help guidance and using data analysis to resolve underlying IT trends before they become problems.
• Manage Major Incidents:
  Act as the calm voice in a crisis, managing real:time communications across the Group Staff Portal during service outages.
• Partner and Deputy:
  Support the Director in departmental oversight, translating high:level goals into actionable plans for your team.
• Build Relationships:
  Act as a credible ambassador for IT, building strong links with students, staff, and external partners across all Group sites.

This role requires a unique dual:focus mindset. Youll need to be as comfortable reviewing a service level agreement (SLA) as you are leading a team through a technical outage.

• Manage Conflicting Demands:
  You can juggle the high:frequency pressure of a busy helpdesk with the focused, long:term discipline required for contract management.
• Lead Under Pressure:
  You remain professional and positive when things go wrong, ensuring tasks are prioritized and escalated correctly.
• Pivot Seamlessly:
  You have the operational versatility to move from hands:on technical support to the administrative rigor needed for procurement and renewals.
• Communicate with Clarity:
  Whether its a high:quality service report or a crisis update during a system impact, your communication is always professional and timely.

You will be an experienced IT professional with a proven track record of supervising high:performing helpdesk teams. You lead by example, ensuring your team delivers a white:glove service experience that is both professional and user:centric.

• Technical Leadership:
  Extensive experience in IT helpdesk environments, offering expert guidance on first:line queries and complex technical issues.
• Project and Vendor Management: A strong background in supporting IT infrastructure or software projects, alongside the commercial ability to manage vendor relationships and contracts.
• Effective Communication:
  The ability to translate complex technical information into clear, actionable advice for a diverse range of stakeholders.

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