Retail Advisor, FTC

Location: York

Salary: Competitive + Fantastic Benefits

As a Retail Advisor, you will be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.

At Virgin Media O2, we are not just about keeping people connected; we are about making every interaction meaningful.

• Welcoming customers with a friendly, approachable attitude.
• Building rapport to understand their needs and recommending tailored solutions.
• Showcasing our innovative products and meeting performance goals.
• Helping to maintain an inviting and organised store environment.

• Confidence, communication skills, and a passion for delivering great service.
• Resilience and motivation to achieve individual and team goals.
• Flexibility to adapt to different shifts and customer demands.
• An open mind, ready to learn and grow in a fast-paced retail setting.

• A genuine interest in technology and how it can make life better.
• Previous experience in retail, sales, or customer service (though not essential).
• A proactive attitude and team spirit to thrive in a collaborative environment.

We will set you up for success with a supportive team and exceptional tailored training: a 4‑day (30‑hour) induction within the first two weeks of your start date.

• Competitive hourly rate of £13.45, with potential to earn more through our accreditation programme.
• Private medical cover through BUPA, including upgrade options to cover loved ones, a healthcare plan, and critical illness insurance.
• Market‑leading maternity, paternity, neonatal, and carers leave policies.
• 23 days’ annual leave and your birthday off; option to buy and sell up to 5 extra days.
• Excellent pension scheme, matching up to 10%.

We also offer a wide range of support, rewards and tools focused on helping you prioritise what really matters.