Sales Advisor- Eastwood Mall

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through the store to actively sell our products and provide customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Working at H&M means no two days are ever the same. A typical day will include the following responsibilities:

• Customer Sales & Profit
  • Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available.
  • Willingness to engage and have conversations with customers to provide excellent service.
  • Guide customers through our fashion trends, stories & products in all areas of the store.
  • Effectively promote and sell our products to customers.
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
  • Represent yourself and the H&M brand positively during all customer interactions.
  • Support commercial or operational actions to reach sales targets with store management team.
• Fashion & Trend Awareness
  • Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Use your product & fashion knowledge to share relevant information to customers.
• Team & Development
  • Retain and share your service, fashion and store operations knowledge and skills with colleagues.
  • Follow all procedures, routines, and legal requirements in all areas of the store.
  • Give & receive feedback with your colleagues to learn, develop & support each other.
  • Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development.
• Retail Operations / Visual & Commercial Execution
  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
  • Operate fitting room and checkout areas according to best practice & processes.
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms).
  • Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
  • Ensure good stock levels with replenishment routines on sales floor.
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store.
  • Support opening and closing of the store.
  • Follow all H&S guidelines and legal requirements applicable to role and responsibilities.

• Passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
• Enjoy working in a collaborative and dynamic environment.
• Have sales experience in a dynamic and collaborative setting that can be applied to this role.
• Experience working with customer service in fashion, retail or other service‑related industries.

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
• We are a values‑driven organization guided by our seven unique values that have been part of our success story for over 75 years.
• Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
• Inclusive environment encouraging authenticity at work.
• Large global talent community with career growth opportunities.
• Comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, community day to serve local community.
• Employee discount on H&M, Other Stories, COS, and other H&M Group brands.

Hourly, Non‑Exempt

SLS

Sales Associates Pay Rate $11.75 per hour

We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact , and use Ask a Question.