Information Technology Support Team Lead
Job in
6300, Zug, Kanton Zug, Switzerland
Listed on 2026-05-30
Listing for:
Confidential Jobs
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Specialist, IT Business Analyst
Job Description & How to Apply Below
- Lead and coordinate onsite IT support across multiple EMEA locations, ensuring consistent service quality and user experience.
- Own and standardise onboarding, offboarding, device provisioning, and workplace IT processes across the region.
- Act as escalation point for complex user issues, operational blockers, and workplace technology incidents.
- Drive process standardisation across support workflows, device lifecycle, and office IT operations.
- Improve operational efficiency through automation, scripting, and self-service solutions.
- Partner with Security and Identity teams to ensure compliant access and lifecycle management.
- Maintain visibility on support performance (tickets, onboarding SLAs, recurring issues, asset status).
- Support office expansions, relocations, and rollout of workplace technologies across EMEA.
- Proven experience in onsite IT support or workplace/end-user technology environments.
- Experience leading or coordinating support teams across multiple locations.
- Strong hands‑on knowledge of M365, Entra, Intune, and endpoint management tools.
- Solid understanding of onboarding/offboarding, access management, and IT support operations.
- Ability to troubleshoot complex end-user issues in real operational environments.
- Experience driving process improvements, standardisation, and documentation.
- Exposure to automation, scripting, or workflow optimisation.
- Strong stakeholder management and communication skills in dynamic environments.
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