Enabling AI Delivery Lead - Property & Casualty Operations​/Business Excellence

Location: Zurich, Zurich, CH

Are you passionate about translating business strategy into measurable outcomes? Do you enjoy bridging the worlds of business, data and AI to deliver real impact? Do you thrive in complex, cross‑functional environments where you can influence senior leaders and accelerate execution?

If yes, join our Property & Casualty Reinsurance Enabling team and play a pivotal role in shaping the future of AI adoption in the (re) insurance industry. As our Enabling AI Delivery Lead
, you will be responsible for steering business value realization across our AI initiatives, ensuring strong alignment between strategic priorities, user needs, and technical capabilities.

This role partners closely with the other Enabling Leads and requires gravitas, credibility, and technical fluency to engage as a peer with senior business and technology stakeholders.

As the Enabling AI Delivery Lead, you will own business‑side delivery and value realization of AI initiatives, ensuring commercial, operational, and strategic outcomes. You will ensure cohesive delivery across products and operational work streams and lead the business‑side activation of AI solutions, including change management, training, communication, and adoption at scale.

You will shape our AI capability foundation, contributing to strategic decisions on tooling, governance, standards, and operating models. Additionally, you will translate business needs into clear, actionable requirements, shaping solution scope and prioritization in close collaboration with Business and Tech teams. You will partner with Data & Tech on building repeatable AI delivery foundations, including data readiness, MLOps/LLMOps pipelines, and continuous model monitoring.

Your role involves shaping investment and prioritization decisions for AI initiatives, making go/no‑go recommendations based on business value and feasibility. Finally, you will engage credibly and operate at eye level with senior leaders fostering alignment and driving decision‑making across the P&C Data & Tech program.

• Lead a portfolio of AI initiatives across P&C Re Claims and Operations, each with clear value cases, success metrics, and measurable business outcomes.
• Define and embed enterprise AI delivery standards in partnership with D&T, including lifecycle processes, monitoring, and model risk controls.
• Drive adoption at scale, ensuring deployed AI capabilities become part of standard business operations across global teams.
• Define business requirements, success metrics, and acceptance criteria aligned with strategic priorities and monitor benefits realization and overall business outcomes.
• Partner with the D&T AI Product Delivery Lead to orchestrate cross‑functional execution across business, engineering, data science, and product teams.
• Drive clarity, alignment, and momentum across cross‑functional teams, removing blockers and ensuring timely decision‑making.
• Engage directly with senior stakeholders as a trusted advisor, influencing decisions and ensuring accountability.

Enabling is part of Business Excellence (bX) in P&C Re Operations. Our mission is to make P&C Re run simpler, faster and smarter by aligning global processes end‑to‑end and embedding data & technology where they move the needle most. We operate as a trusted consulting partner to Operations, supporting Claims Management, Business Operations, and In‑Force Management and we routinely interface between business stakeholders and Data & Tech partners.

With a 50+ person global team, we build future‑ready capabilities: robust data foundations & governance, analytics that drive decisions, digitization & automation across the full P&C reinsurance value chain, and AI solutions that deliver tangible business outcomes. If you want to shape how a leading reinsurer executes, connecting business priorities with scalable tech and measurable impact - this is the team for you.

To succeed in this role, you bring a unique blend of business leadership, technical understanding, and delivery excellence
.

• Technically fluent leader, experienced with modern AI technologies including GenAI and…