Call Center Representative

Puesto: Call Center Representative (Immediate Start)
Bilingual Call Center Agent

Location:

On-site

Position Overview
We are looking for a 100% bilingual Call Center Agent  to join our team. This role requires constant interaction with  customers located in the United States  , providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in  English on a daily basis  , as all customer interactions will be conducted in English.
This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

Key Responsibilities
Handle inbound and outbound calls with  U.S.

-based customers  in  English  .
Provide support regarding  claims, orders, and customer complaints  .
Perform  telephone sales  and follow up on assigned customer portfolios.
Ensure achievement of  sales and service objectives  .
Track and follow up on customer requests until resolution.
Coordinate with internal teams such as  sales, logistics, and technical service  .
Maintain accurate records in digital platforms and systems.
Requirements

Education:

Bachelor’s Degree (required).
Language

Skills:

Advanced English level (B2–C1) – Mandatory  .
This is a 100% bilingual position  ; continuous communication with U.S. customers is required.

Experience:

At least 1 year of experience  in customer service and/or sales processes.
Experience using  digital platforms for buying and selling  is a plus.
Technical

Skills:

Basic to intermediate proficiency in  Microsoft Office  or  delivery/sales platforms  .
Availability:
Desired Skills
Excellent verbal communication skills in  English  .
Strong customer service and problem-solving skills.
Sales-oriented mindset with a focus on results.
Ability to work in a fast-paced, phone-based environment.
Team player with strong organizational skills.