Bilingual Call Center Agent

Bilingual Call Center Agent

Location:

On-site

Position Overview
We are looking for a  100% bilingual Call Center Agent   to join our team. This role requires constant interaction with   customers located in the United States   , providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in   English on a daily basis   , as all customer interactions will be conducted in English.
This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience.

Key Responsibilities
Handle inbound and outbound calls with   U.S.

-based customers   in   English   .
Provide support regarding   claims, orders, and customer complaints   .
Perform   telephone sales   and follow up on assigned customer portfolios.
Ensure achievement of   sales and service objectives   .
Track and follow up on customer requests until resolution.
Coordinate with internal teams such as   sales, logistics, and technical service   .
Maintain accurate records in digital platforms and systems.
Requirements

Education:

Bachelor’s Degree (required).
Language

Skills:

Advanced English level (B2–C1) – Mandatory   .
This is a  100% bilingual position   ; continuous communication with U.S. customers is required.

Experience:

At least  1 year of experience   in customer service and/or sales processes.
Experience using   digital platforms for buying and selling   is a plus.
Technical

Skills:

Basic to intermediate proficiency in   Microsoft Office   or   delivery/sales platforms   .
Availability:
Desired Skills
Excellent verbal communication skills in   English   .
Strong customer service and problem-solving skills.
Sales-oriented mindset with a focus on results.
Ability to work in a fast-paced, phone-based environment.
Team player with strong organizational skills.