FBS Customer Care Representative

Description
Join a New Project with One of the Largest Insurance Groups in the World
Position:  Customer Care Representative

Location:

On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

Schedule:

Must be available to work a flexible schedule, including weekends. This is a 5-day workweek with 2 days off, with shifts scheduled within business operating hours.

About the Opportunity
We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US $25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection.
This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment.

Key Responsibilities     What You’ll Do
As a key member of our Customer Service team, you’ll:
Respond to inquiries related to insurance policies and coverage
Resolve moderately complex issues with empathy and professionalism
Interpret policy details and make informed decisions within defined authority limits
Communicate across multiple platforms while navigating internal systems
Document interactions and escalate unresolved cases when needed
Collaborate with departments like Claims, Underwriting, and Policy Support
Identify trends and suggest process improvements
Stay up to date on compliance, legal requirements, and product updates

Requirements
What We’re Looking For
High School Diploma or equivalent (required)
Fluent English
1–3 years of customer service experience
Call Center experience highly desirable
Strong computer skills and ability to work across systems
Availability to work on-site

Bonus Points For:
Experience in insurance or a related field

Benefits

What We Offer
We believe in rewarding great work and investing in our people. You’ll enjoy:
Competitive salary and annual performance-based bonus
Grocery & Restaurant Vouchers
Major Medical Insurance
Life Insurance

Career development and continuous training
A collaborative, inclusive culture within a globally respected organization

Why Join Us?
This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.