Customer Excellence Agent 2nd Level - German Market Alacant

Puesto: Customer Excellence Agent 2nd Level - German Market Alacant)
Alicante
Customer Excellence Agent 2nd level - German market  YOUR TASKS   Processing complex booking inquiries or complaints and escalation cases (2nd and 3rd level case processing)
Ongoing optimization and documentation of workflows and processes as well as independent identification of optimization potential and driving projects in the area of customer excellence
You act internally as a mouthpiece for our customers and incorporate their feedback into the further development of
OUR CULTURE AT FLOYT   We want to make every day count. This position can be the fast track for your career. Exciting projects and opportunities to grow each day are waiting for you.
We are brave and stay curious. You like to dig into new topics, crunch the numbers, decide quickly, learn fast and see setbacks as an opportunity to grow? Perfect, so are we!
We believe in acting as owners. We will provide the space and trust to make your own contributions to shape the mobility of tomorrow.
We dare to care:  For our customers, by creating the best mobility solutions tailored to their needs.
For your private life, by offering versatile working hours, hybrid working schemes, private health insurance, office exchanges and two amazing locations in Cologne and Alicante.
For the environment, creating products and partnerships with the aim of helping to preserve our planet and less need to drive to the office.

OUR NEW IDEAL COLLEAGUE   You have several years of experience in 1st level telephone customer support and are now also interested in more complex customer issues.
You can express yourself flawlessly both verbally and in writing in German and English.
You are solution-oriented and keep a cool head when dealing with complex queries.
A MUST FOR THIS ROLE   Your English and German Language Skills are at a native or professional level (language skills will be checked!).
You live in the Alicante area and can easily commute to our beautiful offices at least 4 times per month. The rest of time can be worked at home!
You are used to support German customers and love to find the best solution for them.
You consider yourself a team player and love to contribute with your own ideas and suggestions to the team.
SOUNDS LIKE JUST THE RIGHT STEP FOR YOU? We look forward to hearing from you!

#J-18808-Ljbffr