German-speaking Customer Service Representative m​/f​/d

German-speaking Customer Service Representative - Alicante (m/f/d)

Location:

Spain, Alicante

Job category:
Customer Service Representative (CSR)

Languages:

English, German

Start date:

20. Juli 2026

• Salary: 1.541,74 € – 1.878,99 € gross per month (depending on chosen weekly hours)
• Working hours:
  
  32, 34, 36 or 39 hours per week (full‑time)
• Contract:
  
  permanent with 2‑month probation
• Working days:
  Monday to Sunday 07:00 – 23:00
• Training: two weeks full‑day on‑site, followed by two weeks on‑the‑job training (09:00 – 18:00, Monday‑Friday)
• Initial local work for three months; thereafter possible hybrid model based on performance and manager approval
• International environment with career opportunities (trainer, team leader)
• Support for relocation (possible)

Provide telephone support to customers regarding their online banking inquiries. Conduct conversations using interpersonal skills without a script and provide accurate information. Work with a flexible schedule covering weekends and evenings as required.

• German language C2 level, English B2 level
• Excellent written and oral communication skills
• Availability at least 5 days per week, including 2 evenings per week until 23:00 and 2 weekends per month (Saturday & Sunday)
• Full availability during 4‑week training period
• Service orientation, communication ability, affinity for administrative tasks; basic computer skills required
• Valid European passport (personal  sufficient even if previously working in Spain)