Customer Care Operations Specialist

Location

Barcelona

Barcelona

Full time

Hybrid

Customer Care

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

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As the CC Operations Specialist, you will work closely with the Customer Care Leadership Team and Extended Leadership Team to assist in various tasks related to planning, administration, performance and project support for the Customer Care Department. Your primary function will involve fostering alignment of the Customer Care Extended Leadership Team (CCELT), administration, reporting and coordination of the department, and coordinating the engagement of our employees.

• Support CCLT in effective governance and management of the department

• Assist in organizing meetings and events to align the CCLT/CCELT on departmental objectives, including organizing regular planning/review sessions with relevant stakeholders

• Collaborate with CCLT and CCELT to ensure consistent communication within and outside the CC

• Provide administrative assistance to the CCLT, including document management, scheduling, and record keeping.

• In collaboration with the CCLT and CCELT, assist in contract management, ensuring compliance with contractual agreements and timelines.

• Support invoicing data and checks.

• Assist in data collection and analysis to prepare regular reports on department’s performance and operational metrics.

• In collaboration with Strategic Finance, prepare, organize and support regular monthly and quarterly Budget reviews.

• Provide support to the CCLT and other CCELT members in the coordination and execution of specific projects and initiatives aimed at enhancing operational efficiency, customer satisfaction, and/or employee engagement.

• Support CCLT and CCELT in coordinating employee engagement activities to improve and maintain employee satisfaction.

• Plan, manage and execute all activities related to team buildings within the CC.

• Collaborate with cross-functional teams to align employee engagement in CC with company-wide initiatives.

As the CC Operations Specialist, your contributions will be essential in supporting the smooth functioning of Customer Care, ensuring alignment between CCLT and CCELT, and assisting in administration, reporting and coordination. Your efforts will directly contribute to the optimization of our customer care operations, fostering higher engagement, and enhancing the overall efficiency of the CC and Perk.

• 3+ years experience providing administrative and operational support to the senior leadership team, ideally in a high-growth global technology company.

• Strong organisational skills, ability to deal with ambiguity, and coordinate different stakeholders.

• Previous experience in planning and…