Workplace Services Concierge; On-site

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We're always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

As a member of the Global Real Estate & Workplace Services team (GREWS), the Workplace Services Concierge must have a passion for hospitality and customer service, ensuring every in-office experience is functional, productive, and memorable for our fellow Crowd Strikers and visitors alike. The individual must maintain a continuous focus on delivering world class service, with a hospitality-first mindset infused within every interaction.

The individual must have the ability to work independently and adhere to pivotal business and operational timelines and service deliverables.

Report to the Crowd Strike office M-F, 5 days per week. No remote or hybrid workstyle is available for this role

• Serve as the main point of contact for visitors, greeting and welcoming guests to the site, directing them appropriately and notifying company employees of the visitor arrival
• Assist in the execution of all in-office workplace service events and/or employee activities, partnering with the broader workplace services team to ensure experiences are timely and equitable for all
• Interfaces with all Executive Assistant team members to support the needs of ELT (Executive Leadership Team) during all planned onsite meetings or events
• Assist with company local events & meetings (onsite/offsite conference room reservations, catering, décor, coordination, etc.)
• Assist with pre-event coordination and planning, room/space set-up, and post-event reset of physical spaces including training and conference rooms
• Support new-hire and onboarding process including workspace preparation, arrival and access credentials, and site familiarization
• Maintain security by following approved procedures, in partnership with Global Physical Security
• Maintain safe and clutter-free reception area, serving as the first impression moment for arrivals to the Crowd Strike offices
• Serve as the local subject matter expert for visiting staff as it relates to hotels, restaurants, team building activities, and general area knowledge
• Respond to all workplace inquiries, assess needs or issues, and take the necessary corrective action. Follow-up with proper leadership escalation or documentation where necessary
• Procure office supplies and maintain accurate inventory levels; including but not limited to snacks/supplies for break area, copy center, shipping/courier supplies
• Receive, sort and forward incoming mail
• Maintain and route publications
• Coordinate the pick-up and delivery of express mail services (Fed Ex, UPS, etc.)
• Office administration tasks as necessary (vendor setup, purchase orders, invoice processing, etc.)
• Report to the Crowd Strike office M-F, 5 days per week

• Minimum of 2 years professional experience Office Services, Concierge, or Reception related experience preferred
• Previous hotel/hospitality front-of-house experience is also welcome
• Exceptional written and verbal communication skills, including the ability to communicate with all levels of staff, clients, and external professionals
• Fluent in both speaking and writing Spanish and English
• Experience interacting with people at all levels, including senior management
• Proven experience utilizing AI technologies to enhance…