Senior Revenue Management Analyst

About the company

Shalion is a data and insights-driven company that serves world‑class manufacturers and brands globally. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e‑commerce monitoring.

At Shalion, we empower brands to make smarter business decisions in e‑commerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 1,000+ e‑retailers in 60+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, and JDE.

As a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e‑commerce performance.

We are seeking a highly analytical and detail-oriented Senior Revenue Management Analyst to lead and optimize our end‑to‑end revenue cycle across our SaaS business. This role will oversee the complete Quote‑to‑Cash process, ensuring seamless coordination among the Sales, Customer Success, Finance, and Legal teams.

The ideal candidate will combine strong financial acumen, operational excellence, and analytical capabilities to ensure accurate billing, efficient collections, reliable forecasting, and high‑quality revenue reporting. This position plays a critical role in maximizing cash flow visibility, reducing revenue leakage, and supporting strategic business decisions.

• Own and manage the end‑to‑end Quote‑to‑Cash / Revenue‑to‑Cash process, from closed deals of clients to cash collection.
• Ensure contracts, purchase orders, customer information, billing schedules, and commercial terms are complete and accurate before invoicing.
• Identify and resolve operational bottlenecks impacting revenue generation and cash collection.
• Establish and maintain controls to prevent revenue leakage, invoicing errors, delayed billing, and collection issues.

• Review commercial agreements related to renewals, upgrades, downgrades, cancellations, discounts, credits, and billing adjustments.
• Manage purchase order requirements, vendor onboarding processes, customer portals, and supporting documentation.
• Coordinate the timely and accurate issuance of invoices, credit notes, debit notes, and billing adjustments.
• Investigate and resolve billing exceptions, contractual discrepancies, and complex enterprise customer cases.
• Collaborate with the financial team on revenue recognition, month‑end close activities, reconciliations, and audit support.

• Monitor and manage AR aging, prioritizing overdue balances, strategic accounts, disputes, and collection risks.
• Coordinate collection activities with internal teams and customers while maintaining professional and solution‑oriented communication.
• Investigate and resolve invoice disputes related to billing, payments, taxes, purchase orders, customer portals, or missing documentation.
• Prepare and maintain AR reports, Days Sales Outstanding (DSO) analysis, overdue balances, payment commitments, dispute tracking, and expected cash collections.
• Escalate collection risks, operational blockers, and potential bad debt situations when appropriate.

• Build and maintain billing, collections, and cash inflow forecasts by connecting bookings, contracts, invoicing, and collections data.
• Analyze key SaaS metrics, including ARR, MRR, churn, renewals, expansion revenue, contraction, discounts, AR aging, and DSO.
• Develop executive dashboards and reporting frameworks to provide visibility into revenue performance, working capital, and collection risks.
• Reconcile data across CRM, ERP, billing platforms, and financial models to ensure consistency and reliability.
• Deliver actionable insights to improve revenue conversion, shorten cash collection cycles, and increase forecast accuracy.

• Document and standardize SOPs for contracts, PO management, billing, collections, dispute management, and revenue…