Product designer subscriptions

Описание:

eDreams ODIGEO operates a global travel subscription platform powered by a proprietary AI platform. Its Prime programme provides members with a multi-product travel offering including flights, hotels, rail, dynamic packages, and car rental across multiple markets.

• Design intuitive solutions for complex end-to-end processes, including automated flight changes and subscription retention
• Improve internal agent tools and customer self-service experiences using user insights
• Use qualitative and quantitative research, market trends, and best practices to inform design decisions
• Participate in user research activities and usability studies
• Connect design strategies with business goals, KPIs, metrics, and measurable outcomes
• Use Service Blueprinting to design interconnected service levels, internal processes, and tools
• Lead Voice AI and chatbot flows for phone and chat interactions
• Translate business rules and technical constraints into visual flows and diagrams
• Design corner cases and error-handling experiences
• Provide functional specifications to front-end engineers
• Contribute to the Design System to support scalability and code consistency
• Align with operations and product leads on operational KPIs, SLAs, and performance metrics
• Manage stakeholder expectations throughout the project lifecycle
• Communicate design value and influence stakeholders through user experience and KPI impact.

• 5+ Years of experience in Product Design, including substantial experience with B2B, SaaS, Enterprise Tools, or complex Fintech/Logistics products
• Proven experience mapping complex end-to-end user and agent journeys across digital and operational touchpoints
• Ability to understand how changes in one part of a flow affect the broader ecosystem
• Practical and conceptual understanding of Voice and Chatbot interaction patterns, multimodal models, and prompt design
• High proficiency in visualizing complex logic with tools such as Fig Jam, Miro, or Lucidchart
• Proactive interest in AI tools and Generative AI opportunities
• Ability to use qualitative and quantitative data to justify design decisions that improve efficiency and resolution rates
• Experience working with existing component libraries and design systems and providing clear developer specifications
• Nice to have:
  Experience in Conversational UX or Voice User Interface (VUI) design, travel tech or complex booking/disruption management systems, familiarity with integrating AI models and LLMs into product UI/UX.

• Competitive salary and benefits package with flexible benefits
• Performance-based bonuses
• Prime Plus membership
• Birthday day off
• Discounts and partnerships
• Relocation support
• Choice of equipment with the option to keep it free after 3 years
• Free Coursera access, soft skills workshops, tech training, leadership development, and an onboarding programme
• Personalised career paths, the eVOLVE Program, internal mobility, and promotion opportunities
• After-work events, padel tournaments, parties, and communities based on personal interests
• Free fruit, coffee, and tea at the offices
• Agile Mindset environment
• No dress code