Relationship Manager

Payments Relationship Manager

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!

We're seeking an experienced Payments Relationship Manager to join our Payments team in Barcelona (Hybrid) to be responsible for managing and optimizing relationships with payment service providers, acquirers, banks, schemes, and other financial partners. If you're ready to soar, we're ready to take you there.

21 million customers – 44 markets – 5 brands – 6.5M members in Prime
More than 100 million searches per day – Up to 1.8 billion daily AI predictions[e1]
Over 1,600 employees – More than 60 different nationalities from all continents
99% permanent contracts - 36 average age

We are the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe. We are a tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Payments Relationship Manager you will be in charge of:

• Identify and develop new revenue opportunities within payments, such as value-added services, and alternative payment methods.
• Collaborate with internal teams to optimize checkout experiences, conversion rates, and customer payment preferences.
• Support market expansion by ensuring the availability of relevant local payment methods and optimizing cross-border payment capabilities.
• Drive innovation in payments, by assessing and launching new payment methods like open banking, BNPL, and digital wallets, to enhance customer adoption and loyalty.
• Work with data analytics teams to derive insights from payment trends and translate them into strategic business recommendations.

• Build and maintain strong relationships with payment service providers (PSPs), acquiring banks, and alternative payment method (APM) providers.
• Negotiate commercial agreements, transaction fees, and service-level agreements to optimize payment costs and efficiency.
• Monitor partner performance, resolve operational issues, and collaborate to implement enhancements in payment acceptance and processing.

• Analyze payment performance metrics (approval rates, chargebacks, fraud rates, etc.) and develop strategies to optimize success rates.
• Identify new payment solutions and market trends to improve customer experience and expand global/local payment coverage.
• Work with internal teams to enhance routing logic, reduce failed transactions, and minimize payment friction.

• Ensure compliance with regulatory requirements, card scheme rules, and industry best practices.
• Collaborate with fraud and risk teams to mitigate chargebacks, fraud, and disputes while balancing customer experience.
• Stay updated on changes in payment regulations and assess their impact on the business.

• Work with finance teams on reconciliation, settlement issues, and cost management.
• Support product and engineering teams in integrating and improving payment technologies.
• Partner with customer service teams to address payment-related customer inquiries.

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• Bachelor's degree in Business, Finance, Economics, or a related field.
• 5+ years of experience in payments, fintech, banking, or a related role, preferably in an e-commerce or OTA environment.
• Strong understanding of payment processing, acquiring, chargebacks, fraud management, and regulatory compliance.
• Experience negotiating contracts with PSPs, banks, and payment networks.
• Analytical mindset with proficiency in data-driven decision-making.
• Excellent communication and stakeholder management skills.
• Knowl…