Southwest Europe Customer Ops Lead — Digital & End-to-Cash

In this strategic leadership role, you are responsible for ensuring operational excellence, service quality, and continuous improvement across the Customer Operations teams in SWE. You lead and develop the Team Lead and Specialists, fostering a culture of ownership, collaboration, and continuous learning.

You safeguard flawless execution of the end‑to‑cash process—from order management and delivery coordination to invoicing and customer communication. By championing process harmonization, you bring consistency and scalability to a complex, multi‑Country environment.

The role is also a key driver of digital transformation: you accelerate the adoption of digital tools and automation (e.g., AI, RPA, Salesforce) to streamline operations and future‑proof the organization.

As the linking pin between Customer Operations and functions like Supply Chain, IT, Sales, and key customers, you represent the Customer Operations function in the OpCo leadership team and cross‑functional programs. Data‑driven performance management is essential, and you steer KPIs across service, cost, and customer satisfaction to drive decision‑making and strengthen operational performance.