Waiter​/Waitress

The Hoxton, Poblenou | Avinguda Diagonal, 205, 08018 Barcelona, Spain

We’re looking for a Waiter/Waitress to join our team at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

Tope is our rooftop taqueria with views over Barcelona, serving Mexican-inspired flavours and punchy cocktails.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood vibrant, welcoming public spaces.

Reporting to the Restaurant Manager
, you will be responsible to help run the day-to-day R&B operations and deliver a friendly service.

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive salary and plenty of opportunity for development.
• Type of contract:
  Fijo discontinuo
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

What you’ll do…

• You’re the face of our guests’ experience and you bring your own flavour to the(ir) table, making sure that from the moment they arrive to when they leave, they’re having a great time.
• Support the team with the R&B operations.
• Create a fun and relaxed atmosphere where guests come to wind down and enjoy themselves.
• Work with the rest of team in keeping things running smoothly and tidily.
• Comply with departmental policies, procedures, and service standards.
• Anticipate the needs of our guests with an attentive and intuitive service.
• Pay attention to dissatisfied guests and respond appropriately to ensure their satisfaction.
• Assess guests' needs and preferences so that you are able to advise appropriately.
• Complies with safety and HACCP standards.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• If you have previous experience, great! But it’s not a must-have for us; it’s how you contribute to the team that matters.
• Must be fluent in Spanish and English. Catalan and additional languages will be highly valuable.
• You are flexible to work on rotative shifts and on weekends.