Night Front Office Host

Overview

As our Night Front Office Host, you’re the calm, confident presence that keeps our hotel running while the city sleeps. You greet late arrivals with warmth, help guests settle in and make the night feel safe, smooth and friendly. You own the lobby overnight, keeping everything tidy and welcoming. While others wind down, you take charge of check-ins, and those unexpected moments that make night shifts memorable.

You’re the person guests rely on when they need help at 2AM, and the one who hands them a smile before sunrise.

Known for being the rule breakers in hospitality, The Social Hub (TSH) is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

• Welcome late-night guests and create a safe, relaxed atmosphere
• Handle check-ins, payments, reports and night processes with accuracy
• Keep the lobby clean, organized and comfortable throughout the night
• Support guests with questions, special requests and unexpected issues
• Monitor the building and flag anything unusual or urgent
• Prepare morning handovers and share guest insights with the day team
• Work closely with Housekeeping and Maintenance when needed
• Promote The Social Hub spaces and experiences when relevant

• You have 1-3 years of experience in hospitality or a similar guest-facing role
• You bring a calm, friendly presence that makes guests feel safe at night
• You’re comfortable working night shifts on a regular schedule
• You know how to use Mews
• You’re proactive, reliable and great at solving things independently
• You handle quieter hours and busy moments with the same steady energy
• You communicate clearly in English and Spanish
• You’re a team player who gives clear handovers and supports smooth operations

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

All applicants are invited to create a Job Alert. Interested in building your career at The Social Hub? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf. Are you legally allowed to work in the country? Are you currently located in country? Do you know how to use Mews? Are you willing to work night shifts?

When can you start working? I’ve read the TSH Applicant Privacy Statement. By checking this box, I agree to allow The Social Hub to store and process my data for the purpose of considering my eligibility regarding my current application for employment. By checking this box, I agree to allow The Social Hub to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.