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Guest Experience Agent - Kimpton Vividora

Trabajo disponible en: 08001, Barcelona, Cataluna, España
Empresa: InterContinental Hotels Group
Tiempo completo puesto
Publicado en 2026-02-06
Especializaciones laborales:
  • Hospitalidad/Servicios de Comida
    Planeado de evento, Representante de servicio al cliente
  • Servicio Al Cliente
    Bilingüe, Planeado de evento, Representante de servicio al cliente, Atencion Al Cliente en Inglés
Rango Salarial o Referencia de la Industria: 30000 - 50000 EUR Anual EUR 30000.00 50000.00 YEAR
Descripción del trabajo

As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

You’ll report to the Guest Experience Supervisor.

  • Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
  • Accommodating general and unique requests.
  • Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
  • Provide information on hotel services and facilities.
  • Answer phones in a prompt and courteous manner.
  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
  • Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
Requirements
  • Bachelor’s degree in hospitality or related field.
  • 2+ years’ experience working in Front Office/Guest Relations department.
  • Must be fluent in local language and English, additional languages will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, team‑worker and with passion for service.
What to expect from us
  • Discounted international room rates.
  • Room for professional growth in one of the largest hospitality companies.
  • Training programmes and access to IHG’s training tool.
  • Uniform and laundry service.
  • Meals whilst on duty.
  • Kimpton Benefits: our platform with exclusive discounts for employees.
  • Cool work environment and lots of fun! ??

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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