Front Office Agent - Fix

Overview

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Join the Front Office team at Sir Victor Hotel! 🛎

About Sir Victor Hotel
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The hotel is set just off of Passeig de Gràcia—Barcelona’s grand,humming shopping boulevard—and a few doors down from Gaudí’s masterpiece Casa Milà. Sir Victor reflects and amplifies the vibrant, creative spirit of the city. At Sir Victor, we seek more than just talent—we look for bold, creative, and ambitious minds that dare to innovate and surprise. If your share our passion for hospitality, creating a one-of-a-kind hotel, this opportunity is for you!

The receptionist at Sir Victor is the first point of contact for our company and ensures guests receive a warm and welcoming greeting. You will also coordinate all front desk activities, including calls, reservations, and guest services. This role ensures and provides flawless, upscale, professional, and high-class guest service experiences by analyzing customer feedback and providing strategic directions to continuously improve overall ratings.

You will respond to guests’ needs and anticipate their unstated ones.

• Keep the front desk tidy and manage guest check-ins and check-outs.
• Provide timely and accurate customer service, handle complaints, and resolve emergencies.
• Offer high-quality guest experiences, coordinate luggage, and attend to special requests.
• Coordinate with staff to ensure a comfortable stay and promote hotel amenities.
• Analyze customer feedback to improve ratings and recommend local attractions.

• Full time - fixed term contract (April to October)
• Be part of a fast-growing, international, and innovative group.
• Enjoy amazing discounts at our hotels and restaurants in Europe.
• A day off to celebrate your birthday.
• A great team & leading hotel company.

• 2+ years work experience as a receptionist is required.
• Hands on experience with office machines (e.g., TPV, Data phones and printers).
• Be proactive, dynamic, and have a positive attitude.
• Good organizational and multitasking skills.
• Ability to communicate in English
• Diversity & Inclusion We are an equal-opportunity employer committed to fostering a diverse and inclusive culture. We encourage individuals from all backgrounds to apply—we’d love to get to know you.