Technical support

Duties

• Responsible for the installation, commissioning, repair, and maintenance of energy storage systems on site.
• Address technical issues on-site in a timely manner to ensure reliable operation and minimize downtime.
• Provide technical support to customers, answer questions about the equipment, and deliver necessary training.
• Collaborate closely with the technical support team and R & D department to feedback on-field issues and suggest improvements.
• Continuously follow up on customer after-sales service requirements to improve customer satisfaction.
• Ensure compliance with local safety regulations and company safety standards when performing any on-site work.

• In Electrical Engineering, Automation, Mechatronics, or related fields.
• At least 3 years of experience in the power industry or with high/low voltage systems, with preference for those with energy storage experience.
• Hands‑on experience with equipment installation, commissioning, and maintenance, preferably familiar with energy storage systems.
• Solid understanding of electrical systems, particularly energy storage systems and their principles.
• Strong troubleshooting and problem‑solving skills, capable of working in high/low voltage environments.
• Excellent communication and customer service skills, able to work efficiently under pressure.
• Relevant electrical or high voltage operation certifications are preferred.
• Willingness to travel frequently and adapt to flexible working hours.